Talent.com
Esta oferta de trabajo no está disponible en tu país.
Jr Service Delivery (Help Desk)

Jr Service Delivery (Help Desk)

Insulet CorporationGuadalajara, Jalisco, México
Hace más de 30 días
Descripción del trabajo

Jr Service Delivery (Help Desk) page is loaded## Jr Service Delivery (Help Desk)locations : MX - Guadalajara (Office)time type : Full timeposted on : Posted Yesterdayjob requisition id : REQ-

  • Insulet started in
  • with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod product platform.

In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.We are looking for highly motivated, performance driven individuals to be a part of our expanding team.

We do this by hiring amazing people guided by shared values who exceed customer expectations.

Our continued success depends on it!

  • Position Summary
  • We are seeking a motivated and service-oriented Service Delivery Associate Specialist, to join our IT Service Desk team.

    • This role is ideal for someone passionate about technology and eager to grow their career in IT support.

    You will be the first point of contact for internal users seeking technical assistance, helping to resolve issues related to hardware, software, and systems access.

  • Responsibilities :
  • Respond to IT support requests via phone, email, chat, in a timely and professional manner.
  • Review and assign all incoming Service Desk requests and follow up to ensure resolution.
  • Work with the IT Systems Team to address and triage system issues and identify improvement opportunities
  • Provide basic troubleshooting for desktops, laptops, mobile devices, printers, and standard business applications.
  • Guide users through step-by-step solutions and escalate complex issues to Tier 2 and Tier 3 support groups as needed.
  • Document incidents, service requests, and resolutions in the IT ticketing system (ServiceNow).
  • Assist with onboarding and offboarding tasks, including account setup and hardware provisioning.
  • Contribute to knowledge base articles and internal documentation.
  • Follow established IT policies and procedures.
  • Perform other duties as required.
  • Required Qualifications
  • 2-3 years of experience in an IT support or customer service role.
  • Basic understanding of Windows and macOS environments, Microsoft 365, and common enterprise applications.
  • Effective communication and people skills with a customer-first mindset.
  • Ability to follow documented procedures and work collaboratively in a team environment.
  • Willingness to learn and adapt in a fast-paced, regulated environment.
  • Preferred Qualifications
  • Associate's degree in information technology, Computer Science, or related field (or equivalent experience).
  • Familiarity with ITIL practices and ticketing systems like ServiceNow.
  • Experience supporting users in a regulated industry is a plus.
  • ITIL v3 / v4 familiarity and / or certification a plus.

    • #J-

  • Ljbffr
    • Crear una alerta de empleo para esta búsqueda

    Service Desk • Guadalajara, Jalisco, México

    Ofertas relacionadas
    • Oferta promocionada
    Atención al cliente Asistente Oficina

    Atención al cliente Asistente Oficina

    MONEX GRUPO FINANCIEROGuadalajara, México
    En Grupo Financiero Monex nos interesa atraer, retener y promover al mejor talento.Te invitamos a formar parte de nuestro equipo de trabajo. Asistir en labores administrativas, operativas, atenció...Mostrar másÚltima actualización: hace 1 día
    • Oferta promocionada
    Customer Service Agent

    Customer Service Agent

    Tata Consultancy ServicesGuadalajara, Jalisco, Mexico
    Come to one of the biggest IT Services companies in the world!! Here you can transform your career!.Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a cul...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Customer Service Representative Call center

    Customer Service Representative Call center

    UST España & LatamGuadalajara, Mexico
    The opportunity is Hybrid - 6 Months Project (Puerta de Hierro, Zapopan, Jalisco).Reporting to the Customer Service Manager, the Customer Service Associate will provide exceptional customer servic...Mostrar másÚltima actualización: hace 1 día
    • Oferta promocionada
    Atención al Cliente...

    Atención al Cliente...

    JobbydooGuadalajara, MX
    Te apasionan las ventas y el trato con el cliente? En nuestra empresa con presencia en todo México y enfocada en comercializar artículos deportivos,te necesitamos en nuestra área deAtención al Cl...Mostrar másÚltima actualización: hace 7 días
    • Oferta promocionada
    Customer Service Office Person

    Customer Service Office Person

    Tata Consultancy ServicesGuadalajara, Mexico
    The ideal candidate loves talking to people and proactively solving issues.You will be responsible for converting customers into passionate evangelists. Responsibilities • Communicate with customers...Mostrar másÚltima actualización: hace 2 días
    Customer Support Agent

    Customer Support Agent

    FlexTal Staffing LLCGuadalajara, Jal., MX
    Quick Apply
    We’re looking for a high-energy, detail-oriented Customer Support Agent to be the frontline ofour customer experience.You’ll handle incoming questions, troubleshoot issues, and guide users across N...Mostrar másÚltima actualización: hace 7 días
    Office Support Coordinator

    Office Support Coordinator

    Keller Executive SearchZapopan, Jal., MX
    Teletrabajo
    Quick Apply
    This is a position within Keller Executive Search and not with one of its clients.Ready to supercharge executive searches at a global firm impacting top talent worldwide? Join Keller Executive Sear...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Auxiliar de atencion a clientes oficina

    Auxiliar de atencion a clientes oficina

    MONEX GRUPO FINANCIEROGuadalajara, México
    En Grupo Financiero Monex nos interesa atraer, retener y promover al mejor talento.Te invitamos a formar parte de nuestro equipo de trabajo. Asistir en labores administrativas, operativas, atenció...Mostrar másÚltima actualización: hace 1 día
    • Oferta promocionada
    • Nueva oferta
    Customer Support Specialist

    Customer Support Specialist

    DearDocGuadalajara, Mexico Metropolitan Area, Mexico
    Great Places to work 2022 and 2023.DearDoc provides top doctors with a suite of technology and marketing tools, allowing them to run their practices more efficiently, so that they can give their fu...Mostrar másÚltima actualización: hace 6 horas
    • Oferta promocionada
    • Nueva oferta
    Recepcionista Experiencia Área Administrativa

    Recepcionista Experiencia Área Administrativa

    MONEX GRUPO FINANCIEROJalisco, México
    En Grupo Financiero Monex nos interesa atraer, retener y promover al mejor talento.Te invitamos a formar parte de nuestro equipo de trabajo en Vallarta. Llevar el control de las salas de juntas de...Mostrar másÚltima actualización: hace 21 horas
    • Oferta promocionada
    Customer Support Associate

    Customer Support Associate

    beBeeCustomerSupportZapopan, Jalisco, Mexico
    The ideal candidate is a skilled communicator who takes pride in delivering exceptional customer experiences.Respond to customer inquiries via phone, email, and chat while maintaining a professiona...Mostrar másÚltima actualización: hace 2 días
    • Oferta promocionada
    Office / Customer service person.

    Office / Customer service person.

    Tata Consultancy ServicesZapopan, Mexico
    The ideal candidate loves talking to people and proactively solving issues.You will be responsible for converting customers into passionate evangelists. Responsibilities Communicate with customers v...Mostrar másÚltima actualización: hace 2 días
    • Oferta promocionada
    • Nueva oferta
    Customer Service Office Person

    Customer Service Office Person

    Omron AutomationJalisco, Mexico
    At Omron, we’re looking for a Customer Service Representative (CSR) to join our team in Guadalajara.If you’re passionate about delivering exceptional customer service and thrive in a collaborative,...Mostrar másÚltima actualización: hace 21 horas
    • Oferta promocionada
    • Nueva oferta
    Customer Support Specialist...

    Customer Support Specialist...

    DearDocGuadalajara, Mexico Metropolitan Area, MX
    Great Places to work 2022 and 2023 DearDoc provides top doctors with a suite of technology and marketing tools, allowing them to run their practices more efficiently, so that they can give their f...Mostrar másÚltima actualización: hace 1 hora
    • Oferta promocionada
    Auxiliar de Atencion a Clientes En Oficinas

    Auxiliar de Atencion a Clientes En Oficinas

    MONEX GRUPO FINANCIEROGuadalajara, México
    En Grupo Financiero Monex nos interesa atraer, retener y promover al mejor talento.Te invitamos a formar parte de nuestro equipo de trabajo. Asistir en labores administrativas, operativas, atenció...Mostrar másÚltima actualización: hace 1 día
    • Oferta promocionada
    • Nueva oferta
    Aplica ya! Sap Basis L2 Support...

    Aplica ya! Sap Basis L2 Support...

    MHP – A Porsche CompanyGuadalajara, Jalisco, MX
    SAP BASIS Level 2 Support Specialist (AMS) Porsche is expanding its presence in México through its consulting company MHP, a leading management and IT consultancy for the automotive industry and a...Mostrar másÚltima actualización: hace 1 hora
    • Oferta promocionada
    Customer Support Representative

    Customer Support Representative

    Tata Consultancy ServicesGuadalajara, Jalisco, Mexico
    Job Title : Customer support representative.Job Location : Guadalajara, Mexico.Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to custo...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Service Desk- Portuguese

    Service Desk- Portuguese

    HCLTechGuadalajara, Mexico
    HCL is looking for a Service Desk Portuguese with below requirements : .Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users.Phone support exper...Mostrar másÚltima actualización: hace 9 días
    • Oferta promocionada
    • Nueva oferta
    Office / Customer service person.

    Office / Customer service person.

    Omron AutomationJalisco, Mexico
    At Omron, we’re looking for a Customer Service Representative (CSR) to join our team in Guadalajara.If you’re passionate about delivering exceptional customer service and thrive in a collaborative,...Mostrar másÚltima actualización: hace 21 horas
    Operador de Call Center

    Operador de Call Center

    TaltereGuadalajara, Jalisco, MX
    Quick Apply
    Somos un equipo dedicado al servicio, disfrutamos nuestra labor; nos gusta pensar que somos una extensión del trabajo de quien nos contrata y un compañero de quien se postula.En Taltere encontrarás...Mostrar másÚltima actualización: hace 20 días