Esta oferta de trabajo no está disponible en tu país.
Customer Support Specialist
DearDocGuadalajara, Mexico Metropolitan Area, MexicoHace 15 horas
Descripción del trabajoUnlimited PTO 11 Paid Holidays Annual Week off For the Holidays Medical Insurance fully covered by Employer Function as the customer-product team liaison, escalating complex cases efficiently Accurately document all case-related information in the support system Provide timely updates to customers and stakeholders Respond to customers within defined SLAs Drive customer satisfaction through timely and effective support Take ownership of Tier I inbound support inquiries across phone, email, chat, and internal channels Communicate with customers clearly and professionally at all times Identify, validate, and escalate product bugs and Tier II-level issues as needed Serve as a customer advocate to ensure their needs and concerns are addressed Collaborate cross-functionally with internal teams to drive resolution Report recurring issues, critical incidents, and improvement opportunities to leadership Identify, validate, and escalate product bugs and product specific requests for Product Specialist Bilingual proficiency in English and Spanish (written and oral). Proven remote troubleshooting and multichannel support experience (phone, email, chat, forums). Strong empathy and emotional intelligence in customer interactions. Effective multitasking, organization, and time management skills. Dynamic and logical thinker. Team-oriented with relationship-building skills. Constructive conflict resolution and customer recovery ability. Positive, polite, confident, and customer satisfaction driven. Adaptable to change and resilient. Technical support knowledge. Detail-oriented with the capacity to manage multiple tasks and projects. Able to solve issues by identifying and addressing the root cause. Instagram
LinkedIn
Who we are...
Great Places to work 2022 and 2023
DearDoc provides top doctors with a suite of technology and marketing tools, allowing them to run their practices more efficiently, so that they can give their full attention to their patients. DearDoc works endlessly to ensure that every practice is given whatever they need to run smoothly, and more importantly, to continuously grow with new patients. We are a passionate and hard-working team, dedicated to the 4,500+ practices who use our technology and working to innovate the healthcare space each and every day.
Working with teammates all over the world, we enjoy the autonomy and innovation of a startup environment where people rally around a shared vision, advance quickly within the company, and are invigorated by our fun, fast-paced culture. Truly…we have a LOT of fun.
We’ve been doing this since 2019 and we’d like to think we’re pretty good at it. We are always looking for people who will make us better.
- RESUMES MUST BE SUBMITTED IN ENGLISH TO BE CONSIDERED
Must be able to read and write in English
Must be legally authorized to work in Mexico
Location : Remote
Salary : 20,000 MXN Monthly
Benefits
Essential Functions & Responsibilities
Skills & Background
DearDoc, Inc. is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business needs.
We do our best to respond to all applications as quickly as possible. We look forward to reviewing your background and connecting shortly to learn more about you! In the meantime….CHECK US OUT!
Great Places to work 2022 and 2023
Crear una alerta de empleo para esta búsqueda
Customer Support Specialist • Guadalajara, Mexico Metropolitan Area, Mexico
Ofertas relacionadas
We’re looking for a high-energy, detail-oriented Customer Support Agent to be the frontline ofour customer experience.You’ll handle incoming questions, troubleshoot issues, and guide users across N...Mostrar másÚltima actualización: hace 8 días
![▷ [16 / 10 / 2025] Customer Support Specialist Hybrid...](https://cdn-logos.talent.com/v1/logo/image?feedcode=jobbydoo-pms-directapply&company_name=UST%20Espa%C3%B1a%20%26%20Latam)
Somos un equipo dedicado al servicio, disfrutamos nuestra labor; nos gusta pensar que somos una extensión del trabajo de quien nos contrata y un compañero de quien se postula.En Taltere encontrarás...Mostrar másÚltima actualización: hace 21 días
- Oferta promocionada
ASISTENTE DE SERVICIO AL CLIENTE
SearsGuadalajara, Jalisco, México Esta vacante viene de la bolsa de empleo Talenteca.SOLICITAMOS EN SEARS CENTRO GUADALAJARA! ASISTENTE DE SERVICIO AL CLIENTE Solo Necesitas : Escolaridad : Secundaria trunca o concluida ConO Sin ...Mostrar másÚltima actualización: hace más de 30 días
- Oferta promocionada
Customer Experience Specialist
beBeeEngagementSan Pedro Tlaquepaque, Jalisco, Mexico Key Role in Customer Engagement.We are looking for a skilled and dedicated professional to fill the role of Customer Service Representative.
The ideal candidate will have excellent communication ski...Mostrar másÚltima actualización: hace 2 días
- Oferta promocionada
- Nueva oferta
Service desk Portugués
HCLTechGuadalajara, Mexico HCL is looking for a Service Desk Portuguese with below requirements : .Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users.Phone support exper...Mostrar másÚltima actualización: hace 6 horas
- Oferta promocionada
- Nueva oferta
(Solo Quedan 24h) Customer Support Specialist...
DearDocGuadalajara, Mexico Metropolitan Area, MX Great Places to work 2022 and 2023 DearDoc provides top doctors with a suite of technology and marketing tools, allowing them to run their practices more efficiently, so that they can give their f...Mostrar másÚltima actualización: hace menos de 1 hora
- Oferta promocionada
Colaborador De Atención Al Cliente
BebeeatenciónTonalá, Jalisco, México Descripción del trabajoNos encontramos en busca de una persona para desempeñar un rol en nuestra plataforma, donde se brinda atención al cliente en Tonala.
Las responsabilidades incluyen la gestión ...Mostrar másÚltima actualización: hace 23 horas
- Oferta promocionada
Customer Service Professional
beBeeProblemSolverGuadalajara, Jalisco, Mexico We are seeking an experienced customer service professional to join our team.Communicate with customers via various channels to resolve their queries and concerns.
Provide accurate and timely respon...Mostrar másÚltima actualización: hace 2 días
- Oferta promocionada
Prestador De Servicios De Atención Al Cliente
BebeeespecialistaTlaquepaque, Jalisco, México Estamos buscando a una persona dedicada y responsable para trabajar con nosotros como Persianista.Como Persianista, te encargarás de realizar gestiones y trabajos relacionados con la atención al cl...Mostrar másÚltima actualización: hace 23 horas
Customer Support Agent
FlexTal Staffing LLCGuadalajara, Jal., MXQuick Apply
- Oferta promocionada
Customer Support Associate
beBeeCustomerSupportZapopan, Jalisco, Mexico The ideal candidate is a skilled communicator who takes pride in delivering exceptional customer experiences.Respond to customer inquiries via phone, email, and chat while maintaining a professiona...Mostrar másÚltima actualización: hace 2 días
- Oferta promocionada
Customer Satisfaction Specialist
beBeeAdvocateGuadalajara, Jalisco, Mexico As a champion of customer satisfaction, you will play a vital role in our organization's mission to convert customers into passionate advocates.
Provide exceptional service to customers, resolving i...Mostrar másÚltima actualización: hace 2 días
- Oferta promocionada
Customer Support Associate
BebeecustomersupportZapopan, Jalisco, México Customer Support AssociateThe ideal candidate is a skilled communicator who takes pride in delivering exceptional customer experiences.
Key responsibilities include : Customer Interaction : Respond to ...Mostrar másÚltima actualización: hace 23 horas
- Oferta promocionada
- Nueva oferta
Customer Support Representative...
Tata Consultancy ServicesGuadalajara, MX Job Title : Customer support representative Job Location : Guadalajara, Mexico Job Description - Maintaining a positive, empathetic, and professional attitude toward customers at all times.Respond...Mostrar másÚltima actualización: hace menos de 1 hora
- Oferta promocionada
- Nueva oferta
▷ Buen Sueldo! Customer Experience Representative...
beBeeServiceGuadalajara, MX Job Title : Customer Experience Representative The role of the Customer Experience Representative is to provide exceptional service to our customers via inbound call center operations.This position...Mostrar másÚltima actualización: hace menos de 1 hora
- Oferta promocionada
- Nueva oferta
▷ [16 / 10 / 2025] Customer Support Specialist Hybrid...
UST España & LatamGuadalajara, MX The opportunity is Hybrid - 6 Months Project (Puerta de Hierro, Zapopan, Jalisco) - Reporting to the Customer Service Manager, the Customer Service Associate will provide exceptional customer serv...Mostrar másÚltima actualización: hace menos de 1 hora
- Oferta promocionada
Customer Support Representative
Tata Consultancy ServicesGuadalajara, Jalisco, Mexico Job Title : Customer support representative.Job Location : Guadalajara, Mexico.Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to custo...Mostrar másÚltima actualización: hace más de 30 días
- Oferta promocionada
Service Desk- Portuguese
HCLTechGuadalajara, Mexico HCL is looking for a Service Desk Portuguese with below requirements : .Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users.Phone support exper...Mostrar másÚltima actualización: hace 9 días
- Oferta promocionada
Profesional De Atención Al Cliente
BebeeenfermeroZapopan, Jalisco, México Oferta laboral en Campo LagoSomos una organización que busca a personas para trabajar como enfermera / o en colaboración con clientes en Campo Lago.
Descripción del trabajoNuestra organización requier...Mostrar másÚltima actualización: hace 23 horas
Operador de Call Center
TaltereGuadalajara, Jalisco, MXQuick Apply