Customer Success Director

Industry : Technology / Professional Services / Customer Experience

About the Client :

Our client is a customer-focused and growth-oriented organization that provides innovative solutions to help businesses achieve their goals. With a strong commitment to long-term client relationships and service excellence, they are expanding their leadership team and looking for a Customer Success Director to strengthen customer engagement and ensure sustainable growth.

About the Role :

We are looking for a strategic, customer-centric, and results-driven leader to join Global Team and support our client in building and scaling their customer success function. In this role, you will oversee customer relationships, lead a success team, and develop strategies that ensure clients achieve maximum value . You’ll collaborate with cross-functional teams—including Sales, Operations, and Product / Service Delivery—to align on goals and deliver exceptional customer experiences.

Key Responsibilities

• Define and implement customer success strategies to drive retention, satisfaction, and growth.
• Lead, mentor, and scale a team of Customer Success Managers and Specialists.
• Build trusted advisor relationships with executive stakeholders across key accounts.
• Partner with internal teams to ensure customer feedback informs service delivery and solutions.
• Develop playbooks, KPIs, and reporting frameworks to track customer health and outcomes.
• Collaborate with Sales on upsell / cross-sell opportunities and renewal processes.
• Foster long-term customer loyalty and advocacy.

Required Skills and Experience

Bonus Points for

What We Offer

Role Details

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