Command Center Shift Specialist

About AXA

As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working for 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity are core to our values, fostering a culture of respect for each other, our customers, and the communities we serve. Join AXA to feel a sense of belonging, inclusion, and the opportunity to thrive. Shape your work, grow your potential, explore new opportunities, push boundaries, and make a difference in people's lives. This is your chance to build the tomorrow you want. Know you can.

About The Entity

AXA is transforming into a sustainable, tech-led company. At AXA Group Operations, we are key drivers of this change, leading the evolution of our insurance business model through technology and innovation. We operate across 17 countries with highly qualified teams, leveraging technology, data, sourcing, security, and investment strategies globally, while achieving economies of scale and synergies.

Our focus areas include :

• State-of-the-art Data Technology to enhance customer experience
• Advanced Procurement & Sourcing to increase efficiency and manage risks
• A High-Performing Global Team to strengthen partnerships within AXA

Position Objective

Ensure coordination and supervision of the Command Center activities during shifts, establish effective communication with support areas, monitor and resolve incidents, and guarantee operational continuity. The goal is to optimize operational management and improve Command Center performance.

Organization Reporting Line

Reports to : Command Center & BAM Manager

About The Job

Main Responsibilities

Expected Skills & Experience

What We Offer

We bring together over 8,000 employees worldwide, committed to equal opportunities and promoting Diversity & Inclusion. We foster a respectful work environment where individual differences are valued.

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