Program Manager, New Seller Success, Latam 3P Seller Experience

Description

Are you looking for a new challenge in a fast-paced, innovative company? Come make history in Amazon’s Brazil team!

We are looking for talented Program Manager for Amazon Marketplace to support on Seller Experience and Seller Performance areas. Amazon strives to be Earth's most customer-centric company, where people can find and discover virtually anything they want to buy online. Over 2 million Sellers in 10 countries list their products for sale on the Amazon Marketplace. Sellers are a critical part of Amazon’s ecosystem to deliver on our vision of offering the Earth’s largest selection and lowest prices.

As a Program Manager, you will be responsible to surface Trustbusters and drive solutions by building collaborative relationships with various business and program teams. You will work closely with various stakeholders to drive strategic operational initiatives that will have positive impact on our Sellers. You will review performance on key performance metrics, facilitate programmatic input and ensure accountability for strategic and tactical initiatives.

Key job responsibilities

Create goals and related metrics, track progress, adjust and iterate based on Seller feedback and initiative performance

Identify and analyze data on frequent basis to isolate issues, explore solutions with local and global teams, and implement process improvements

Set up mechanisms to receive regular Seller feedback; drive insights on pain points

Drive adoption of seller-facing tools and programs that drive long-term benefit.

Lead and articulate root-cause analysis based on data, and linking to specific improvement areas

Incorporate best practices and lessons learned from other geographies or local competitors to define best-in-class customer experience

About the team

Inclusive and Diverse : We embrace our differences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, reminding members to seek diverse perspectives, learn and be curious, and earn trust.

Work Life Balance : We believe striking the balance between personal and professional life is critical to life-long fulfillment. We offer flexibility in working hours so you find your own balance.

Mentorship & Career Growth : We believe supporting new members is critical for team-wide success. Wecelebrate knowledge sharing and mentorship. We strive to assign projects based on what will help each team member develop into a better-rounded professional.

Basic Qualifications

Experience building, executing and scaling cross-functional marketing programs

Experience using customer research, hard data and metrics to back up assumptions, generate forecasts, and assess the efficacy of marketing programs

Experience using data and metrics to measure impact and determine improvements

Experience using Microsoft Excel to manipulate and analyze data

Bachelor's degree

English language proficiency, both written and oral

Preferred Qualifications

• Experience utilizing systems and tools involving email, web, analytics, and CRM (Marketo, Tableau, Salesforce, etc.) for targeting, segmentation, reporting for demand generation

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https : / / amazon.jobs / content / en / how-we-hire / accommodations for more information. If the country / region you’re applying in isn’t listed, please contact your Recruiting Partner.

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