Cloud Support Analyst

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The Job

The Cloud Reliability Analyst provides expert support to escalation issues and other areas of the organization, by monitoring alerts, managing tasks and following up on action items.

The Job

The Cloud Reliability Analyst provides expert support to escalation issues and other areas of the organization, by monitoring alerts, managing tasks and following up on action items.

What You Will Be Doing

• Triages issues between different areas of the organization.
• Manages ServiceNow Tasks.
• Assists in the automation of web application deployments.
• Understands and adheres to escalation paths so that issues are resolved in conjunction with outlined SLAs
• Manages production infrastructure.
• Provide support as SME to groups outside the IT organization.

What You Likely Bring

What Could Set You Appart

About Epicor

At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.

We’re Proactive, Proud, Partners.

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Competitive Pay & Benefits

Equal Opportunities and Accommodations Statement

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.

We are an equal-opportunity employer.

Recruiter

Antonio Ibarra Bustillos

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

Industries

Software Development

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