Sales & Service Manager

Sales & Service Manager Location : Monterrey, Mexico Start date : Immediate Contract type : Permanent Salary : MX$46,000.00-MX$55,000.00 per month About Us : Foodhub is a highly successful tech business providing EPOS and APOS systems to the restaurant and takeaway industry. Our online portal enables customers to order their favorite dishes at the click of a button. With a 0% commission model, cutting-edge technology, dedicated customer service, and international advertising campaigns, our restaurant and takeaway partners are in great hands. We are in hyper-growth mode, already supporting over 20,000 restaurant partners across three continents, with plans to double that number. As we expand into Mexico, we’re looking for a dynamic Operations Leader to drive performance, efficiency, and growth in the region. This role reports to the Global Director of Operations. Years of Experience : - MUST have Strong experience with POS systems, online ordering platforms, or food delivery technologies. - Solid background in the hospitality, restaurant, or food service industry. 7 years of experience in operations leadership and / or large-scale sales management, preferably in BPO / call centre environments with international exposure. Responsibilities : The below is your ideal roles and responsibilities - Oversee daily operations across inbound and outbound sales, onboarding, workforce management, quality and compliance. - Monitor performance metrics, identify improvement areas, and implement corrective actions. - Develop, manage, and optimize budgets while ensuring cost efficiency. - Implement best practices to drive efficiency and sales / service quality. - Manage and mentor large teams across multiple channels (voice, chat, email). - Develop and execute strategies to meet revenue and client growth targets. - Collaborate with global teams to ensure seamless customer experience and satisfaction. - Recruit, train, and develop high-performing teams. - Provide ongoing coaching and leadership to build capabilities and future leaders. - Foster a culture of accountability, continuous improvement, and client focus. Skills Required : The candidate should have the below skill sets, - Strong leadership and proven ability to manage large, multicultural teams. - Exceptional communication and interpersonal skills. - Expertise in operations, workforce management, and process improvement. - In-depth knowledge of sales strategies and techniques in high-volume environments. - Analytical and data-driven decision-making abilities. - Ability to perform in fast-paced, dynamic, and high-growth settings. - C1 English proficiency native Spanish. Key Metrics of Success (KRA) : - Client Net Promoter Score (NPS) - SLA sales & service measures - Operational cost savings without compromising quality - Revenue growth through improved processes, upselling, and retention strategies - Process scalability and efficiency improvements - Team development and retention