Customer Success Manager, Mobile Advertising

Overview

Jampp is a programmatic advertising platform used by the most ambitious companies to accelerate their mobile businesses. Founded in 2013, Jampp leverages machine learning, creative optimization, and proprietary advertising solutions to drive incremental growth for leading mobile advertisers such as Uber, Just Eat Takeaway.com, FREENOW, Rappi, and BIGO Live.

We’ve experienced tremendous growth over the past years : from expanding our global footprint to 10+ countries and building a team of 100+ mobile experts, to becoming part of the Affle Group, a fast-growing AdTech company that successfully launched its IPO in 2019 and owns multiple industry-leading platforms, including Appnext, mDSP, mediasmart, Newton, RevX, Ultra, and YouAppi, in addition to Jampp.

Today, Jampp is consistently ranked as a top mobile performance partner by the industry’s leading MMPs, featured across 10 categories of Singular’s ROI Index and listed as a top-10 performer in AppsFlyer’s Performance Index.

CUSTOMER SUCCESS TEAM

We are looking for an outstanding Customer Success Manager to join our growing global team!

The Customer Success team is responsible for working directly with our global customer-base, operating the business and providing a top-level service to scale every programmatic campaign as we leverage our technology in the best possible way. Our main goal is to deliver outstanding results for our customers.

Jampp is looking for a Customer Success Manager to balance long-term relationships with the day-to-day tactical management of our customer\'s mobile marketing campaigns, understanding the performance and consistently spotting new growth opportunities. You will need to bring a commercial and strategic acumen analytical mindset together with a detail-oriented and data-driven focus in order to build and grow long-term business partnerships with our customers.

We are looking for people with high expertise, enthusiasm, and a true passion for mobile app marketing. If you are willing to work in a fast paced environment while providing an outstanding level of service, you might be the candidate we are looking for

WHAT YOU'LL DO

• Customer Focus

Serve as customers’ primary point of contact – building strong and lasting relationships with key players in the mobile programmatic space.

Expertly troubleshoot and resolve escalated customer issues, seizing such opportunities to help your team learn and grow.

Supervise and lead strategic campaigns autonomously - be responsible for the planning and revision of our mobile marketing campaigns using the wealth of Jampp’s programmatic tools at your fingertips.

This isn’t an exhaustive list. At Jampp we firmly believe in autonomy, so we look for smart people who see the opportunity for improvement, and are proactive enough to make it happen.

WHAT WE LOOK FOR

WHAT WE OFFER

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