Customer Support Associate II

Position : Customer Support Associate IIJob Description :

Arrow Electronics is looking to hire a Customer Support Associate II to join our team in Guadalajara, MX.

What You'll Be Doing

• Provide expert internal and external customer service, interfacing directly with customers, recommending solutions and / or action plans to internal sales team staff.
• Order entry & maintenance, managing inbound customer order forms, filing, set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System) maintenance for contract pricing.
• Support sales team with direct customer contact, which includes coordinating reports, providing first point of escalation after initial set of expedites, etc.
• Work closely with Asset team to process orders for customers and resolve issues for the customer in a timely manner.

What You'll Need

What’s In It For You :

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

#LI-CS1

#LI-Hybrid

#ArrowMX​

Annual Hiring Range / Hourly Rate :

$18,508.33 - $23,437.16 MXN Monthly

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and / or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Location : MX-JAL-Tlaquepaque, Mexico (HPE Guad office)Time Type : Full timeJob Category : Business Support