Desktop Support Associate-Helpdesk

Req ID : 339789NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.

If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Desktop Support Associate-Helpdesk to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

NTT DATA, Inc. currently seeks a Helpdesk Associate - Full Time - to join our team in Guadalajara.

Location : Guadalajara, Jalisco.

Mexico.Requirements : Availability to work 45 hours per weekInterest in working any shiftAdvanced EnglishLooking to work in IT Environment6 months of experience in Customer ServiceWe Offer : Competitive salaryGrocery Tickets - 12% of base salary30 days of Christmas bonus12 days of vacations50% Vacation bonusSavings Funds5 discretionary days per yearMedical insurance (You and your family)Life insuranceDental InsuranceDiscounts with selected OpticsOpportunity to grow in the companyActivitiesGeneral L1 support for hardware and MS Office packagesAdvance technical support for in-house applications and developmentsAnswer technical support calls providing and escalating to other support groupsProvide support based on email generated requests or reportsDocument troubleshooting steps and detailed description of the customer incidents and requestsApplies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failuresAbout NTT DATANTT DATA is a $30 billion trusted global innovator of business and technology services.

We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success.

As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.

Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity.

We are one of the leading providers of digital and AI infrastructure in the world.

NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.

Visit us at Whenever possible, we hire locally to NTT DATA offices or client sites.

This ensures we can provide timely and effective support tailored to each client's needs.

While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements.

For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs.

At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

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Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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