IT Engineer

Overview

At BlueConic, we’re reinventing how businesses grow by transforming customer data into real-time intelligence and action. As the creators of the industry’s first Customer Growth Engine (CGE), we help brands move beyond traditional CDPs to a smarter, faster model for growth—powered by AI, built for privacy, and designed to create meaningful value across the customer lifecycle. Join us in shaping the future of customer engagement—where businesses don’t just collect data, but turn it into their next competitive advantage.

We are an AI-First company seeking a forward-thinking IT Engineer to lead IT operations with an automation-first mindset. This role blends traditional IT responsibilities—managing systems, SaaS, and security—with next-generation AI agents and agentic workflows that transform how IT supports and scales across the business. The ideal candidate is a seasoned IT professional with strong macOS and SaaS expertise who is passionate about leveraging AI and automation to eliminate repetitive work, improve user experiences, and deliver scalable IT solutions.

Responsibilities

• Serve as an escalation point for IT help desk tickets using Jira Service Desk.
• Troubleshoot and resolve macOS hardware, software, and connectivity issues.
• Implement AI-driven ticket triage and resolution agents to increase efficiency.
• Administer Google Workspace accounts, groups, permissions, and security policies.
• Manage OneLogin SSO and identity lifecycle.
• Own SaaS management through Torii, including vendor integrations, license optimization, and cost tracking.
• Lead employee onboarding and offboarding, streamlining provisioning and deprovisioning with AI automation.
• Manage the macOS fleet through Kandji (preferred) or similar MDM platforms.
• Design and deploy AI Agents to automate IT operations and improve support workflows.
• Build agentic AI processes for SaaS lifecycle management, reporting, and knowledge base updates.
• Apply AI-enhanced monitoring to identify and remediate vulnerabilities.
• Enforce security best practices across endpoints, SaaS, and identity systems.
• Create and maintain IT policies, runbooks, and AI workflow playbooks.
• Maintain an internal knowledge base with AI-assisted updates. Document repeatable tasks for consistency and cross-team training.
• Collaborate with vendors to optimize IT and AI-driven services.
• Provide technical input for IT procurement and solution evaluations.

Qualifications

About BlueConic

BlueConic is the leading Customer Growth Engine, helping brands unlock the full value of their customer data. By combining AI-powered intelligence with real-time activation, BlueConic enables businesses to drive growth, increase retention, and optimize revenue. More than 500 brands including ASICS, Forbes, Heineken, L’Oréal, Mattel, Michelin, Telia Company, and Unilever use BlueConic to create meaningful relationships and drive long-term business impact.

Voluntary Demographics

Our goal is for BlueConic to be a fun, productive, welcoming, and safe space where BlueCrew members of all races, gender identities, gender expressions, sexual orientations, physical abilities, physical appearances, socioeconomic backgrounds, life experiences, nationalities, ages, religions, and beliefs are empowered to be able to make an outsized impact every day. We are an equal opportunity employer, committed to inclusive hiring practices.

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