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Network Reliability Engineer
eTeamMexico City, MexicoHace 4 días
Descripción del trabajoCarry out scheduled and emergency firmware upgrades and configuration updates across network infrastructure. Review network designs and plan updates in accordance with change management and operational best practices. Collaborate with Engineering and Operations to automate and standardize firmware / config deployment processes. Develop and execute test plans for changes, ensuring minimal customer impact and adherence to SLA / OLA. Provide Tier 2 / 3 escalation support during and after deployments. Participate in continuous improvement initiatives and documentation updates. Complete 60 CMs executions of upgrades per month for upgrades. Complete 30 CMs executions of confirmation managements to keep the fleet updated with latest config. Technical Proficiency Demonstrated experience with firmware / config updates and automation tools (assessed or certified). Change Management Full adherence to OCI Change Management process, including pre-change review, stakeholder sign-off, and backout plans. Documentation Comprehensively documents each change, validation steps, and lessons learned. Collaboration Effective collaboration with NA\NM\Engineering and GNOC teams during updates and escalations
Network Reliability Engineer
(Firmware & Configuration Focus)
Working hours : North America – 7 AM PST to 4 PM PST
- Firmware Upgrades, critical for mitigating network operational risks for OCI strategic customers and other commercial regions customers.
- Config Refreshes; it's critical for unblocking new revenue / capacity and bringing devices to a managed state.
- Supporting operational tickets volume will impact on our ability to respond to critical customers incidents.
- Resources will use automation to complete work and develop scripts for routine tasks
Expectations :
Expectations :
Acceptance Criteria :
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Reliability Engineer • Mexico City, Mexico
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