Systems Reliability Engineer

You are applying for the Systems Reliability Engineer role at Nutanix .

Overview

We are looking for an accomplished Systems Reliability Engineer to support our cloud solution in the field and provide an enriched and successful product experience to our customers leveraging our private cloud solution.

Your Role

• Work directly with our customers to troubleshoot, debug, reproduce and resolve complex technical issues.
• Work with our developers to identify defects and opportunities for product improvement.
• Participate in incident management and root cause analysis (RCA) for critical issues.
• Improve the serviceability of the product by testing new features and developing tools to scale our deployments and auto-support infrastructure.
• Provide an analysis of our existing customer base to avoid and minimize risks in the install base.
• Define and inspire changes to our product with our development engineering team based on feedback from customers and partner implementations.
• Collaborate with technology partners (e.g., VMware, Citrix, Microsoft, AWS) to resolve issues and push improvements in our ecosystem.
• Develop and contribute to internal and external knowledge bases and drive continuous improvement in everything we do.
• Provide support on weekdays and off-hours on an as-needed and scheduled rotational basis.

What You Will Bring

Work Arrangement

Hybrid : This role operates in a hybrid capacity, blending remote work with in-office collaboration. For most roles, that will mean coming into an office a minimum of 3 days per week , though some roles or teams may require more frequent in-office presence. Additional team-specific guidance will be provided by your manager.

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