[Quedan 3 Días] Customer Support Architect...

Job Title : Technical ServiceNow Specialist – Customer Support Architect

We are seeking a highly skilled professional to lead the design and implementation of customer service management solutions using the ServiceNow platform.

Key Responsibilities :

• Design end-to-end ServiceNow CSM solutions, including case management, agent workspace, virtual agent, knowledge management, and integrations.
• Collaborate with business stakeholders to gather requirements and define solution strategies.
• Develop scalable, high-performance CSM architecture aligned with ServiceNow best practices and CSDM.
• Lead workshops, gap analysis sessions, and solution design reviews.
• Guide development teams to ensure successful implementation.
• Design integrations with external systems.

Required Skills & Experience :