Tech Lead / Principal Solutions Architect
Tech Lead / Principal Solutions Architect
1 day ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
Role - Technical Lead - Mexico
Role - Technical Lead - Mexico
Standard Job Title - Principal Solutions Architect
Location : Mexico (On-site, 4 days per week + 1 Day Remote)
Client Focus : Key strategic partner in Mexico market
Position Type : Full-time
About Us
Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.
Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.
Besides its SaaS business, Circles operates three other distinct businesses :
- Circles.Life : A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles’ SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.
- Circles Aspire : A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.
- Jetpac : Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.
Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.
About Role
We are seeking an exceptional Technical Lead to serve as our embedded technical partner with a key client in Mexico. This is a unique opportunity to bridge the gap between our global engineering teams and our most important Mexican client, operating as both a hands-on technical leader and strategic solution architect.
You will be the technical voice and presence on the ground, working directly within the client's environment to understand their ecosystem, gather requirements in real-time, and architect innovative solutions that leverage our SaaS platform and hyper-local service layer. This role is critical to eliminating the communication delays and inefficiencies
Key Responsibilities
Technical Leadership & Architecture
Serve as the primary technical liaison between our Global engineering teams and the Mexico-based clientAnalyze and architect solutions that integrate our SaaS platform with localized service requirementsLead technical discovery sessions and requirement gathering directly with client stakeholdersDesign pragmatic, scalable solutions that balance business needs with technical feasibilityProvide hands-on technical guidance and code reviews for implementation teamsOwn end-to-end SDLC processes from requirements analysis through production deployment and maintenanceClient Relationship & Stakeholder Management
Build and maintain strong relationships with client technical and business stakeholdersTranslate complex technical concepts into business-friendly language for client leadershipFacilitate technical discussions and decision-making processes with client teamsAct as the authoritative technical voice in client meetings and strategic planning sessionsProactively identify opportunities for technical improvements and innovationSolution Design & Implementation
Deep-dive into the client's existing ecosystem to understand integration touchpointsPropose innovative solutions that maximize the value of our SaaS platform in their environmentDesign architecture for hyper-local service layer implementationsCreate detailed technical specifications and implementation roadmapsCollaborate with Global engineering and stakeholder teams to ensure seamless delivery executionLead incident response and resolution activities, providing real-time technical support during critical issuesDrive complete SDLC ownership including planning, development, testing, deployment, and post-production supportCommunication & Coordination
Eliminate timezone-related delays by providing real-time technical clarification and decision-makingMaintain clear, consistent communication channels between client and global teamsDocument technical decisions, requirements, and architectural patternsCoordinate cross-timezone development activities and release planningImprove process with each iterationRequired Qualifications
Technical Expertise
14+ years of overall technical experience with hands-on development, including a minimum of 7+ years in technical leadership rolesStrong background in SaaS platform architecture and design patternsExperience with localized service implementations and multi-tenant architecturesProficiency in modern web technologies, APIs, and cloud platforms, languages like Java, React and GolangUnderstanding of microservices architecture and distributed systemsExperience with database design and optimization for high-scale applicationsStrong incident management and troubleshooting skills with experience in production environmentsProven ability to diagnose complex technical issues quickly and coordinate resolution across distributed teamsComprehensive experience with full SDLC ownership including agile methodologies, CI / CD pipelines, testing strategies, and production operationsLeadership & Communication
Proven track record of client-facing technical leadership and stakeholder managementExcellent verbal and written communication skills in both English and SpanishProven ability to translate business requirements into technical solutions and effectively lead discussions with both technical and non-technical stakeholders.Strong presentation and documentation skillsBusiness Acumen
Experience working in fast-paced, client-focused environmentsUnderstanding of SaaS business models and customer success principlesExperience with agile development methodologies and project managementLocation & Availability
Based in Mexico with ability to work on-site 4 days per week + 1 day remote.Flexible availability to accommodate coordination with Singapore team (occasional early morning or late evening calls)Willingness to travel occasionally for team meetings or client requirementsPreferred Qualifications
Experience with Latin American market dynamics and localization requirementsBackground in Telco, fintech, e-commerce, or similar industries requiring localized servicesPrevious experience as a technical consultant or client-embedded engineerFamiliarity with regulatory compliance requirements in Mexican marketExperience with performance optimization for geographically distributed systemsSuccess Metrics
Reduction in requirement clarification cycle time from days to hoursImproved client satisfaction scores and technical relationship strengthSuccessful delivery of technical solutions that drive client business valueEnhanced communication efficiency between Singapore and Mexico teamsGrowth in technical sophistication of client engagementsPreferred Qualifications :
Experience with Latin American market dynamics and localization requirementsBackground in Telco, fintech, e-commerce, or similar industries requiring localized servicesPrevious experience as a technical consultant or client-embedded engineerFamiliarity with regulatory compliance requirements in Mexican marketExperience with performance optimization for geographically distributed systemsTo all recruitment agencies : Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program. Please do not forward resumes to our jobs alias, Circles employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS. Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Information Technology, Product Management, and Engineering
Industries
Software Development
Referrals increase your chances of interviewing at Circles by 2x
Sign in to set job alerts for “Principal Solutions Architect” roles.
Miguel Hidalgo, Mexico City, Mexico 3 weeks ago
Miguel Hidalgo, Mexico City, Mexico 1 month ago
Miguel Hidalgo, Mexico City, Mexico 2 weeks ago
Miguel Hidalgo, Mexico City, Mexico 2 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr