Customer Support Specialist (VA)

About AI Acquisition

An AI platform emerged as the global category leader in AI service provider enablement. Operating globally, with the US as its primary market, the unique hybrid of Platform-as-a-Service (PaaS) and AI marketplace has achieved explosive growth by solving a critical pain point : connecting AI agencies with qualified enterprise opportunities at scale. AI Acquisition combines proprietary AI orchestration tools with proven enterprise SaaS infrastructure, delivers immediate value to the platform’s multiple agency customers and small and medium businesses worldwide.

We’re revolutionizing the way entrepreneurs build life-changing businesses by brokering AI tools to business owners eager to succeed. At the forefront of the $1.3 trillion AI revolution, we empower our members to earn $500+ per hour with just a few clicks. Whether through our  AI Agency Incubator (Self-Guided) ,  AI Accelerator (Done With You) , or  AI Agency Launchpad (Done For You) , we provide the systems, training, and support to help our members achieve rapid success.

Hear from our leaders :

• Jordan Lee, Co-Founder & Chairman , shares insights about the business :   Watch here
• Matthew Jones, CEO, discusses his career progression and personal growth since joining The Growth Partner :   Watch here

Why Join AI Acquisition?

This isn’t just a job—it’s an opportunity to create a new and better life while working with visionary leaders who are shaping the future of AI-driven business growth.

The Role

We are seeking Customer Support Specialists (Virtual Assistants) to join our Heartbeat team and play a key role in supporting our community as part of our AI Incubator Team .

You will help keep our community engaged, respond to member inquiries, manage communications across Slack and inbox channels, and ensure smooth coordination during beta testing periods.

This is a full-time, remote position (40 hours / week) with multiple shift options (see below). If you thrive in a fast-paced environment, love helping people, and enjoy building strong connections with a community, this role is perfect for you.

What You’ll Do

Support & Engage the Community

Solve Problems & Share Insights

Work as One Team

Requirements

What We’re Looking For

Technical Skills

Soft Skills

Experience

Shift Schedules

Choose from one of the following schedules (consistent week-over-week) :

Weekend-Only Option :

If you prefer 12-hour weekend shifts, we are open to adjusting schedules (6 weekday shifts, 4 weekend shifts) as long as coverage stays consistent.

Benefits

Training & Support

You’ll be set up for success with :

What’s In It for You

Ready to Join Us?

This isn’t just another support job — it’s your chance to be the heart of our community, create positive experiences every day, and grow with a team that’s building something amazing.

Apply now by submitting your CV and letting us know which shift you’d love to work. We can’t wait to welcome you to the AI Incubator team!