Customer Support Specialist

About the company :

VH Devro is the customer-facing brand of Van Hessen and Devro, two globally recognized leaders in the production of natural casings, collagen casings and gels, serving customers in over 110 locations worldwide. Together, we’ve over 200 years combined experience of supplying food manufacturers worldwide. We’re proud to serve 110+ countries through a workforce of around 4,200 people. From technology to circularity, optimization to innovation, reliability to quality, you can depend on us for expert advice and support.

Role Purpose :

Are you passionate about delivering exceptional customer service experiences and collaborating with others in a fast-paced environment? As our Customer Support Specialist, you will be responsible for building and maintaining relationships with our Latin American customers by being a trusted advisor, creating a rapport and instilling product confidence.

Responsibilities :

• Process and monitor sales orders, ensuring complete order administration.
• Ensures effective communication with clients regarding sales confirmation and contracts.
• Checks if confirmations correspond with sales plan and contracts.
• Provides service to customer and manages customer specific information (e.g. provides information, supports, answers questions, etc.)
• Prepares and provides periodic reports and (incidental) management information to customers, sales and other stakeholders.
• Registers complaints and provides communication and handling of this to the customer.

About you :

What do we offer?

What next?

If this sounds like a role that you would be interested in, then we would love to hear from you. To apply, please email a copy of your CV, along with a cover letter explaining the key attributes that you could bring to the role.

We value the support recruitment agencies provide, however we are unable to accept speculative CV’s from agencies we are not already engaged with.

Email address for applications : lupe.silva@vanhessen.com

Closing Date : 10 / 12 / 2025