Customer Success Manager

OverviewJoin to apply for the Customer Success Manager role at Locus Robotics.Locus Robotics is a global leader in warehouse automation, delivering unmatched flexibility and throughput, and actionable intelligence to optimize operations.

Our autonomous mobile robots integrate into existing warehouse environments to enhance efficiency, reduce costs, and scale operations.

Our Robots-as-a-Service model enables ongoing innovation, scalability, and cost-effectiveness without significant capital investments.

With proven capabilities in diverse workflows—from picking and replenishment to sorting and pack-out—Locus empowers businesses to meet peak demands and adapt to changing operational needs.Are you ready to help global brands unlock the value of robotics automation in their warehouses?

As a Customer Success Manager, you'll drive success for customers in Mexico, leading the rollout of cutting-edge warehouse automation solutions.

You'll turn complex deployments into seamless operations, working closely with technical teams to deliver lasting impact.

This is an opportunity to join an elite team at the forefront of innovation, delivering transformative logistics solutions to industry leaders.ResponsibilitiesOversee daily operations at customer sites, ensuring seamless functionality.Lead project management, technical delivery, and customer relationship-building to ensure successful, scalable, and high-performing robotic solutions.Establish and execute clear communication plans; deliver regular, data-driven status updates to stakeholders.Responsible for the full lifecycle of Locus Robotics warehouse automation deployments, managing planning, installation, and post-launch support.Perform post-project evaluations to capture lessons learned and identify areas for continuous improvement.Conduct on-site preventive maintenance, diagnostics, testing, repairs, and system upgrades; manage service documentation, RMA, and support tickets (Salesforce).

Act as the primary technical escalation point, providing both on-site and remote support for troubleshooting, mapping, and system improvements.QualificationsBachelor's degree in Industrial Engineering, Computer Science, Information Systems, Business Administration, Project Management, or related technical field.5+ years of hands-on experience with Project Management.5+ years of experience with WMS (Warehouse Management Systems).5+ years of experience in 3PL, logistics and supply chain.Strong experience managing outward-facing project teams involving cross-functional staff, client resources, and outside vendors.Knowledge of network technology, such as routers, WiFi, switches, and firewalls.Familiar with electrical and mechanical troubleshooting.Physically capable of lifting up to 50 lbs.

and performing frequent bending, lifting, walking, and reaching tasks.A valid Mexican passport and a valid Mexico driver's license are required.Excellent written and verbal English / Spanish communication skills, with the ability to effectively engage with internal and external stakeholders at all levels of the organization.Additional InformationLocus Robotics is an Equal Opportunity Employer.

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