Cloud Engineer I

About EllucianEllucian is a global market leader in education technology.

We power innovation for higher education, partnering with more than 2,900 customers across 50 countries and serving over 20 million students.

Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff.

Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future.

These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement.

Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes.Values Rooted in PurposeWe embrace the power tolead, the courage toinnovate, and the determination togrow.

At our core, we believe inhumanizingour approach, recognizing that our people are our greatest strength.

With a shared vision oftransformation, we endeavor to shape a brighter future for higher education.About The OpportunityHigher education customers are transforming to modern campuses while leveraging technology andsolutions to enable student success.

We are seeking an innovative Cloud Engineer I to join our CloudOperations team to help drive the modernization of the Ellucian applications to enable a true SaaSexperience.We are looking for innovators who are passionate about building & creating something new andexciting.

This is a high impact role that requires rich technical experience paired with anentrepreneurial spirit to sculpt Ellucian into a leader in SaaS applications for Higher Education.

You will join a dedicated team onboarding, managing and troubleshooting clients using Ellucian'sIdentity Federation Service.If you get excited about automation & creation and the impact, you can make on shaping the futureof higher education then we should talkWhere you will make an impactStreamlining client onboarding through automated configuration, troubleshooting, and collaboration with relevant teams.Identify potential automation opportunities to help streamline team processes.Support the management of enterprise-scale cloud environments delivering SaaS solutions, utilizing ITIL knowledge (Incident, Change, and Problem Management) and tools like ServiceNow.Manage multiple projects simultaneously with the ability to adapt to changing business needs.Serve as the subject matter expert for assigned specializations.

Publish, improve, and maintain technical documentation along with processes and procedures.Work well with cross-functional global and remote teams.What You Will Bring1+ years of experience with enterprise scale Linux.1+ years of hands-on operational experience with Amazon Web Services (AWS).

Experience working with Containers, and Kubernetes.Exceptional problem-solving, decision making and communication abilities.Solid knowledge of AWS platform and its services - including but not limited to : AMIs,Route53, VPC, EC2, S3, EBS, ELB, SQS, Cloud Watch.Hands on experience in AWS provisioning of systems, securing of VPC, implementation ofSecurity Groups, Identity and Access Management, Backups, Restore and DisasterRecoveryExperience in an operational support role with after-hours on-call responsibilities.Desired skillsAWS Certification preferred.ITIL Foundation Certification preferred.Experience in Terraform, Python, Lambda, Jenkins, Bitbucket preferredWhat makes #EllucianlifeComprehensive health coverage : family major medical expenses, dental and life insurance.Christmas bonus 30 daysSaving fundMonthly food coupon15 workdays vacationThrive Flex Program that allows you to contribute towards your health, financial or learning interests5 charitable days to support the community that supports usDiversity and inclusion programs that promote employee resource groups such as : Women in Technology, Pride and Go Green to name a few.Parental leaveEmployee referral bonuses to encourage the addition of great new people to the teamWe Foster a learning culture with : Tuition Reimbursement AssistanceProfessional development opportunities