Automotive Hotline Technician and Trainer

Helping our customers to sell more parts & make things easier with our data and solutions based on our globally leading data standards

About Us

AutoTecnic, now proudly part of TecAlliance , brings decades of hands-on automotive expertise to the global aftermarket community. TecAlliance is a leading provider of data and digital solutions for the automotive aftermarket, and our integration with AutoTecnic strengthens our commitment to delivering exceptional technical support and training services. Together, we empower workshop professionals with cutting-edge diagnostics, repair guidance, and technical training, driving forward innovation in vehicle servicing across Latin America and beyond.

Position Summary

As an Automotive Hotline Technician and Trainer, you will serve as a key technical resource for workshop professionals. You’ll guide technicians remotely to resolve complex vehicle electronic issues, provide diagnostic advice, and deliver training sessions focused on modern vehicle systems. Your expertise will directly support our mission to enhance workshop performance and customer satisfaction through technical excellence.

Key Responsibilities

• Deliver remote support to automotive workshop technicians, guiding them through complex diagnostics and repairs.
• Conduct technical training sessions focused on automotive electronic systems.
• Communicate with customers professionally and empathetically, offering clear and effective solutions.
• Contribute to a collaborative and supportive team environment.
• Continuously seek opportunities to learn and stay up to date with the latest vehicle technologies.
• Demonstrate punctuality and adhere to the defined working schedule.
• Uphold TecAlliance and AutoTecnic values in all customer and team interactions.

Required Qualifications

Preferred Qualifications

Tools & Systems

Key Success Indicators

Working Conditions

Team & Collaboration

Compensation & Benefits