Contact Center Technical Support Manager

Summary

Planning, directing and overseeing the ALLDATA Customer Operations area in BTSSC to encourage optimum performance results.

Key Responsibilities

• 30% Coach, mentor and develop staff, including onboarding process for new hires and career path development
• 20% Develop processes for performance management aligned with ALLDATA / AZ Culture that encourage the employee to succeed
• 10% Communicate regularly with other areas and upper management team members to increase the effectiveness
• 20% Plan and allocate resources effectively to meet the departmental KPI’s
• 20% Review performance data and establish feedback systems. Prepare and maintain reports for upper management.

Education and / or Experience

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