IT Support Engineer – Java

Position Summary

As a Network Operations Center (NOC) Systems Specialist, you will be responsible for monitoring production environment, analysing production issues / alerts, identifying the root cause of the issue, resolving L1 issues. You will also collaborate with cross-functional teams to improve NOC standard operating procedures, train the team members on resolving alerts / issues related to applications hosted in cloud and On-Prem.

Key responsibilities

• Review and understand application architecture in hybrid cloud environment
• Work with the application development teams to onboard NOC for production environment
• Monitor production environment
• Create and Implement application Level 1 and Level 2 production issues resolution process
• Monitor, troubleshoot issues, and resolve Level 1 and Level 2 production issues.
• Work in shifts (24X7) to monitor batch jobs and applications hosted in hybrid cloud in production environment.
• Stay up to date with industry best practices and emerging technologies to continuously improve NOC operations.
• Train other team members on different cloud technologies and resolving the issues / alerts

Requirements

Education / Experience

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