It Support Engineer – Java

Position Summary

As a Network Operations Center (NOC) Systems Specialist, you will be responsible for monitoring production environment, analysing production issues / alerts, identifying the root cause of the issue, resolving L1 issues.

You will also collaborate with cross-functional teams to improve NOC standard operating procedures, train the team members on resolving alerts / issues related to applications hosted in cloud and On-Prem.

Key responsibilities

Review and understand application architecture in hybrid cloud environment

Work with the application development teams to onboard NOC for production environment

Monitor production environment

Create and Implement application Level 1 and Level 2 production issues resolution process

Monitor, troubleshoot issues, and resolve Level 1 and Level 2 production issues.

Work in shifts (24X7) to monitor batch jobs and applications hosted in hybrid cloud in production environment.

Stay up to date with industry best practices and emerging technologies to continuously improve NOC operations.

Train other team members on different cloud technologies and resolving the issues / alerts

Requirements

Requires 2-3 years of experience based on consistently demonstrated capabilities

Experience in working with Java

Experience in cloud infrastructure management.

Hands-on experience with Kubernetes for container orchestration.

Understanding of CI / CD tools, with a focus on GitLab CI / CD.

Understanding of Batch jobs, Linux systems and networking

Moderate fluency in at least one scripting language such as Bash or equivalent

Knowledge of networking fundamentals including TCP / IP, traffic analysis, common protocols, and network diagnostics

Experience in troubleshooting using Dynatrace

Excellent problem-solving and communication skills.

Ability to work effectively in a collaborative, cross-functional team environment.

Education / Experience

Bachelor's degree in information technology, MIS, Computer Science or related field required

Experience in production environment monitoring and resolving Level 1 and Level 2 issues related to Applications / services hosted in on-prem and public cloud infrastructure (preferably Google Cloud)

Experience in identifying the issue root-cause of the issue using Dynatrace

Experience in setting and documenting technology standards for a production support organization

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