Customer Service Manager

Proven leadership within manufacturing environments, managing global customers

Strong command of Oracle ERP, and fluent English communications.

Sobre nuestro cliente

Our client is a global manufacturing company with a key facility in Delicias, Chihuahua.

Focused in supporting global customer service operations, with strong collaboration across sales, operations, and manufacturing teams.

Descripción

Managing and mentoring a team of

Customer Service Representatives

, fostering accountability and performance.

Overseeing the

full order life cycle

, ensuring accuracy, timely delivery, and customer satisfaction.

Acting as the primary contact for escalations,

coordinating with internal teams to resolve issues efficiently

Leveraging

Oracle ERP

and other tools to monitor order status, identify bottlenecks, and improve visibility.

Driving process improvements

and standardization across customer service operations.

Collaborating with

global stakeholders

to align service strategies and support business growth.

Supporting change initiatives and promoting agility

and continuous learning.

Perfil buscado

• 5 years of experience in Customer Service, within a leadership role.

Strong understanding of manufacturing flows and global logistics.

Proficient in Oracle ERP; SAP experience may be considered.

Skilled in conflict resolution, coaching, and driving team accountability.

Fluent in English, with experience communicating across international teams.

Willing to relocate to Delicias, Chihuahua (relocation support provided).

Qué Ofrecemos

Competitive compensation package.

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