Technical Support Specialist...

Job Type : Contractor / Full-time

Internal Job Title : Product Support Specialist L1

Location : Guadalajara, Jalisco (Hybrid)

Ottimate is an AI-powered AP [Accounts Payable] automation platform that empowers finance teams to reduce costs, prevent overpayments, detect fraud, and enforce policy compliance across the entire invoice-to-payment lifecycle.

About the role :

As a Product Support Specialist at our organization, you will be an integral part of the Product Support team, primarily focusing on Level 1 customer support. You will be responsible for addressing general inquiries, providing basic technical assistance, and ensuring customer satisfaction. This role involves collaboration with both the Support group and specialized teams, requiring oversight and assistance from Level 2 mentors or leads.

Responsibilities :

• Member of Tier 1 Support Group
• Respond promptly and courteously to general customer inquiries in accordance with our current customer service level agreements (SLAs).
• Collaborate with team members within the team to address customer inquiries and issues together.
• Actively participate in team meetings and collaboration sessions to stay informed about product updates and common issues.

Specialized Group Expansion :

Oversight and Assistance :

Requirements

Ottimate is an equal opportunity employer that is committed to diversity and inclusion. We do not discriminate based on race, color, national origin, religion, gender, gender expression, sexual orientation, age, veteran status, disability status, or marital status. If you are excited about the role but do not meet 100% of the qualifications listed above, we encourage you to apply.