Collections Specialist

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE : G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Management trainee, Collections! Looking for a focused, determined and competitive Collections representative, able to that thrive a quick collections cycle, satisfying our objectives and whose objective is to support Management from an operational, analytical and tactical standpoint, by handling stakeholder requests, along with running reports, maintaining files and leading continuous improvement initiatives. This position requires industry-specific knowledge, financial expertise, and strong communication skills to effectively handle collections. Responsibilities

• Analyze aging reports, track outstanding invoices and initiate calls to customers with past due balances to arrange for payment
• Initiate collection calls to major account customers, research and resolve past due / billing issues on accounts that have resulted in delinquent payment
• Resolve customer complaints and research account discrepancies; analyze receivables data for customers
• Forecast cash collections, evaluating and escalating issues to appropriate contacts
• Perform accounting reconciliations, reduce account aging, and establish clear and concise communications; participate in presentations of account receivables information
• Maintain call logs and expected payment dates
• Expertise in portfolio management and collection processes
• Proficient in negotiation skills to agree payment plans with customers
• Daily interaction with customers, including follow-up when expected payment has not been received Assist in resolving billing issues
• Analyze payment trends and recommend strategies for improvement.
• Prepare metric and KPI analysis and explanations behind portfolio performance variations. Responsible for answering prospective customer’s questions and sending additional details required.
• Apply LEAN thinking within your team with a hunger to constantly improve.
• Provide guidance and support to your teammates
• Meet and exceed KPI metrics. Qualifications we seek in you! Minimum Qualifications
• Advanced English level
• Experience in B2B collections
• Receivables and credit management experience
• Collections and financial background
• Ability to gain senior client buy-in
• Ability to work independently
• Ability to work under pressure in a fast-paced environment
• Demonstrated effective organization skills, strong problem-solving abilities and attention to detail.
• Strong analytical skills Organization and time management skills
• Strong interpersonal and team building skills
• Strong communication and negotiation skills tailored to industry needs
• Strong orientation towards process improvement
• Ability to build and maintain effective customer / client relationships
• Ability to manage through multiple systems and competing priorities
• Ability to collaborate & negotiate with multiple stakeholders to resolve issues. Preferred Qualifications / Skills
• Knowledge with Lean Six Sigma methodologies
• Factoring and Trade Finance experience is a plus
• Bachelor’s degree in finance, accounting, business administration, or a related field
• Strong Excel skills for data analysis and reporting Why join Genpact?
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000 bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters : Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military / veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.