Insurance Services Advocate [Solo Quedan 15h]...

About this Role

Are you passionate about delivering exceptional customer service and making a real difference in people's lives? We are seeking a highly motivated Customer Service Representative to join our team.

This is an exciting opportunity to work with a renowned client who provides a wide range of insurance and financial services products. As a key member of our Customer Service team, you will be responsible for assisting internal and external customers with moderately complex issues related to insurance matters.

You will communicate with customers via multiple channels while navigating multiple systems and platforms. The ideal candidate will have strong computer skills and the ability to work across systems. They will also possess excellent communication and problem-solving skills, with the ability to empathize with customers and resolve issues professionally.

We are looking for someone who can work independently and as part of a team. If you have a keen eye for detail and a passion for delivering outstanding customer service, we encourage you to apply for this role.

Key Responsibilities :

• Respond to inquiries related to insurance policies and coverage
• Resolve moderately complex issues with empathy and professionalism
• Interpret policy details and make informed decisions within defined authority limits
• Communicate across multiple platforms while navigating internal systems
• Document interactions and escalate unresolved cases when needed
• Collaborate with departments like Claims, Underwriting, and Policy Support
• Identify trends and suggest process improvements
• Stay up to date on compliance, legal requirements, and product updates

Requirements :

Bonus Requirements :

Why This Role Matters :

This is an excellent opportunity to join a dynamic team and make a real impact. You will be working with a range of customers and stakeholders, using your excellent communication and problem-solving skills to deliver outstanding results.

In return for your hard work and dedication, you will enjoy a competitive salary and benefits package, as well as opportunities for career growth and development.