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Customer Support Agent

BQE SoftwareMexico City, Mexico

Hace más de 30 días

Tipo de contrato

Teletrabajo

Descripción del trabajo

Join BQE Software as a Customer Support Engineer (Remote | Full Time)!

We’re looking for a tech-savvy problem-solver who loves helping customers and thrives in a fast-paced SaaS environment. If you’re ready to grow your career while supporting 400,000+ users worldwide, we’d love to hear from you.

About BQE Software

BQE Software empowers architects, engineers, and professional services firms with innovative firm management solutions. Our award-winning products—including BQE CORE, BQE BillQuick, BQE ArchiOffice, and BQE EngineerOffice—help firms streamline time tracking, billing, project management, and accounting, enabling them to make smarter decisions and boost productivity. With 400,000+ users worldwide, BQE is a trusted partner for industry-leading professionals.

The Role

We’re looking for a Customer Support Engineer who is passionate about helping customers succeed. In this role, you’ll be the first point of contact for clients, providing expert guidance, troubleshooting technical issues, and ensuring a seamless product experience. You will serve as the first point of contact for users experiencing issues or needing guidance and will collaborate with other teams, such as the product team, to resolve customer challenges and contribute to continuous improvement.

What You’ll Do

Deliver timely, professional support via phone, email, and support systems.
Troubleshoot technical issues and guide users through effective solutions or workarounds.
Identify and document software issues; escalate to product / development teams as needed.
Follow established processes and escalation paths for complex cases.
Leverage internal knowledge bases to resolve inquiries efficiently.
Ensure a positive customer experience through empathy, clarity, and proactive communication.
Accurately document customer interactions and resolutions in ticketing systems.
Collaborate with peers to share knowledge and improve support practices.

What We’re Looking For

Excellent verbal and written communication skills in English are required. Native-level fluency is a must.

Ability to quickly learn new software and explain it clearly to users.

Excellent problem-solving skills and attention to detail.

Comfortable working independently and as part of a fast-paced, collaborative team.

Experience handling support across phone, email, and ticketing platforms.

Preferred Skills & Experience

Background in supporting business or SaaS applications.

Solid understanding of accounting principles, bookkeeping processes, payroll, and business or project management practices.

Familiarity with CRM or support tools (e.g., Zendesk, Freshdesk, Salesforce).

Perks & Benefits

100% Remote Work.

Career Growth Opportunities – training, mentorship, and advancement within a growing company.

Collaborative Culture – work with supportive peers and innovative product teams.

Global Impact – contribute to products trusted by over 400,000 professionals worldwide.

Work-Life Balance – structured schedules and a focus on employee well-being.

Application Process

To move forward in the hiring process, applicants are required to complete a short online assessment. Please complete the assessment using the link below :

Use the link below to begin the assessment

Why Join BQE?

At BQE, you’ll be part of a customer-first, innovation-driven team that’s helping professionals worldwide achieve more. If you’re a strong communicator who enjoys solving problems and supporting others, we’d love to hear from you.

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Customer Support • Mexico City, Mexico