Customer Service Specialist

About the Company

Quantum Lending Solutions redefines small business lending with our diverse and adaptable financial solutions. We are a dedicated lending partner focused on empowering small businesses to achieve their growth objectives. We are committed to fueling the growth of enterprises and small-to-medium businesses (SMBs) with our tailor-made financial services. Recognizing that each business has unique financial needs and growth trajectories, we offer a range of customized solutions. From agile microloans for quick capital injections to expansive term loans for long-term strategies, our diverse portfolio ensures that we have the right financial tools to support your journey whether you are scaling up or solidifying your market position.

Job Summary

The Customer Service Associate is responsible for providing excellent customer support by addressing inquiries, resolving issues, and ensuring customer satisfaction. This role involves responding to customer inquiries via various channels (phone, email, chat), handling product or service-related issues, and maintaining a positive and professional attitude. The Customer Service Associate works closely with other departments to ensure that customers receive timely and accurate assistance. This position requires strong communication skills, problem-solving abilities, and a commitment to delivering a high-quality customer experience.

Key Responsibilities

Customer Support & Issue Resolution :

• Respond to customer inquiries via phone, email, chat, or in person, providing timely and effective solutions to resolve issues.
• Handle customer complaints, concerns, and inquiries with professionalism, ensuring a positive experience throughout the interaction.
• Troubleshoot and resolve product or service issues by identifying the root cause and providing appropriate solutions or escalation when necessary.

Product & Service Knowledge :

Customer Relationship Management :

Collaboration & Cross-Functional Support :

Compliance & Documentation :

Customer Satisfaction & Retention :

Qualifications (Knowledge / Skills / Abilities / Experience)

Education :

High school diploma or equivalent required. A bachelor's degree in a related field is a plus but not required.

Experience :

Skills / Abilities :

Knowledge :

Personal Attributes :