Customer Service Specialist

We’re Hiring : Customer Support Specialists

We have 2 open positions on our team

Role 1 : English(C1-C2) + Hindi

Location : Dubai

Role 2 : English C1-C2) + Spanish

Location : LATAM (preferably Colombia or Mexico — Bogotá, Medellín, CDMX, Guadalajara)

What you’ll be doing

• Helping customers via phone, email, chat, or ticketing systems
• Troubleshooting issues and escalating when needed
• Managing customer requests in CRM systems
• Collecting feedback to improve service
• Providing product walkthroughs and assisting with setup
• Working closely with technical, sales, and logistics teams
• Ensuring high standards of customer satisfaction and professionalism

What we’re looking for

Nice to have : Familiarity with CRM / ticketing tools (Zendesk, Intercom)

Interested or know someone who might be a fit?

DM me or send your CV to dvijaya@b2broker.com

Let’s build a team that puts customers first