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Customer Service Specialist...
B2BROKERMexico City, Mexico City, MXHace 5 días
Descripción del trabajo1–3 years in customer support or back office Experience in high-volume support (chat, calls, or email) Background in trading platforms, payments, or KYC Problem-solving mindset + strong communication skills Ability to multitask in a shift-based / 24 / 5 setup Experience in FX brokers or crypto exchanges is a must
We’re Hiring : Customer Support Specialists
We have 2 open positions on our team
Role 1 : English(C1-C2) + Hindi
Location : Dubai
Role 2 : English C1-C2) + Spanish
Location : LATAM (preferably Colombia or Mexico — Bogotá, Medellín, CDMX, Guadalajara)
What you’ll be doing
- Helping customers via phone, email, chat, or ticketing systems
- Troubleshooting issues and escalating when needed
- Managing customer requests in CRM systems
- Collecting feedback to improve service
- Providing product walkthroughs and assisting with setup
- Working closely with technical, sales, and logistics teams
- Ensuring high standards of customer satisfaction and professionalism
What we’re looking for
Nice to have : Familiarity with CRM / ticketing tools (Zendesk, Intercom)
Interested or know someone who might be a fit?
DM me or send your CV to dvijaya@b2broker.com
Let’s build a team that puts customers first
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Customer Service • Mexico City, Mexico City, MX