IOC Team Lead

The IOC Team Lead manage a team of IOC Specialists to ensure the necessary parameters to consider that a good level service is being provided in the monitoring of our and customer infrastructure and resolve any major incident that appear.

Job responsibilities that are specific to the position :

• Manages customer the necessary parameters to consider that a good level service is being provided.
• Communicates operational issues and relevant business information to the team.
• Facilitates personal development of team members : Determines baseline performance and identify development gaps; coaches’ technical skills of subordinates, identifies teams’ development priorities / training needs & solutions.
• Ensure staff well-being; facilitates effective teamwork and conflict handling.
• Facilitates implementation of change through support and implementation of change initiatives.
• Planning, scheduling, coordinating of activities & resourcing for the team.
• Facilitates clear understanding of individual responsibilities; assigns work to individuals and sets priorities (day to day); sets deadlines and standards for performance.
• Monitoring team’s productivity and operational performance and takes rectifying action if required (focus on analyze trends and issues and to develop solutions).

Implements and executes the governance framework; ensures effective use of integrated corporate tools; and manages compliance to processes, procedures, and standards.

Professional Skills :

Proven experience working within incident, problem and change management programs and developing maintenance plans related to Storage environments is preferred.

Technical skills :

Good technical understanding of emerging technologies.