Technical Delivery Manager

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Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together.

We are seeking a Technical Delivery Managers (TDM) to join our team in Mexico City, Mexico. In this role, you will advise customers on how to maximize the value they get from Appian software, ensure that they achieve remarkable business results through technology engagements, and drive customer growth through technology expertise, trusted advice, relationships, and, most importantly, demonstrated results. TDMs manage and deliver innovative solutions built on the Appian platform for our customers, overseeing all aspects of agile delivery for Appian led engagements, including risk management and impediment removal.

TDMs also team closely with front-line sales reps to drive growth in strategic accounts and integrated deals. TDMs engage in all aspects of driving results and growth at strategic accounts, including : project management, account management, relationship building (both customers and partners), financial management, opportunity qualification, problem identification, project / use case definition, demand generation, services positioning, and account strategy. All of these activities are performed in partnership with Appian Sales, Appian Partners, and other members of the Customer Success team, including Customer Success Managers (CSMs).

This role is based at our Mexico City office in Coyoacan. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 5 days a week to foster that culture and ensure we continue to thrive through shared ideas and teamwork. We believe being in the office provides more opportunities to come together and celebrate working with the exceptional people across Appian. This role is expected to manage engagements based in North America, including the USA and Canada. This will include working with clients based in these countries, managing agile teams with team members based in the USA, Mexico, and Canada, and traveling to client sites throughout North America to meet with clients and deliver work in person.

To Be Successful In This Role, You Need

• Experience managing a book of business using financial management tools and metrics
• Experiencing leading agile delivery teams and managing enterprise scale technology programs, including collaborating with architects and product designers to design and deliver compelling solutions for customers
• Experience understanding customer’s strategic goals, positioning technology to meet their goals, developing application roadmaps with customers, and building compelling business cases to understand investments.
• Experience with one or more value selling methods and are exceptional at creating compelling business benefits that can be used in proposals and delivery
• Ability to develop and maintain strategic relationships (stakeholder, buyer, influencer)
• Intellectual curiosity, bias for action, ability to thrive in ambiguity, excellent communication skills
• Experience identifying drivers of business performance and value creation and communicating the connection between technology investments and important business outcomes
• Prior experience with configuration, deployment, and testing of enterprise software applications
• Prior experience within an Agile software development team, coding, building and / or integrating web services, data integration architecture, designing complex solutions, and / or designing databases
• Good understanding of enterprise architecture principles and the ability to quickly grasp and distinctly explain technological and business concepts
• Natural problem solving ability, proactive posture in looking for ways to have an impact, and grit to find ways past obstacles and setbacks
• Excellent communication skills in order to effectively present to a wide range of stakeholders, from technical resources to senior executives

Basic Qualifications

Tools and Resources

About Appian

Appian is a software company that automates business processes. The Appian AI-Powered Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations—resulting in better growth and superior customer experiences.

Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.

Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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