Service Delivery Manager

Overview

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About Temenos : Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We have been doing this for over 30 years through the pioneering spirit of our Temenosians who are passionate about making banking better, together. We serve over 3000 clients from the largest to challengers and community banks in 150+ countries. We collaborate with clients to build new banking services and state-of-the-art customer experiences on our open banking platform, helping them operate more sustainably. At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society.

The Role

The SaaS Cloud Service Delivery Manager role is responsible for ensuring effective delivery of SaaS Cloud Services to the Americas customers. The SDM is the single point of contact representing Temenos cloud delivery to the customer. This role manages the in-life technical aspects of Cloud services and user support, leading multi-disciplined teams in operating technology and software. A broad range of technical skills is required to manage a diverse operational environment with a focus on customer service and operational liaison. The SDM will manage multi-disciplined teams that support an advanced infrastructure, using private / public cloud, SAAS, and IAAS environments.

Responsibilities

• Cloud Service Delivery Management processes, schedule, cost, quality, and SLAs
• Cloud Operation and Change Management
• Cloud Service Performance metrics and reporting
• Ensure Cloud Security & Compliance
• Support Audits
• Provide cross-functional team leadership to achieve cloud service delivery goals
• Plan, develop and manage delivery schedule (preferably in JIRA planning)
• Facilitate key technical delivery meetings, capture action plans, and translate clear requirements in planning and delivery management systems

Opportunities

This position will be responsible for the timely delivery of Cloud Services to maintain existing systems. Duties include but are not limited to :

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