Head of Customer Service Maritime Cargo and Construction technology

Head of Customer Service Maritime Cargo and Construction technology

Implementing the Customer Service strategy, setting up and growing the MSC in relation to spares, warranty, and service, and service contract negotiation are key responsibilities of this role.

• Implementing the Customer Service strategy
• Set up and grow the MSC in relation to spares, warranty, and service
• Service Contract negotiation up to an agreement
• Active follow-up on debtor accounts
• Plan together with the Divisional Manager (service and parts turnover, personnel, investments, marketing budget, etc.)
• Monitoring the local competition, price levels, and economic development of customers
• Coordinate common issues with the Divisional Manager and the Head of Customer Service from other SOGs in the MSC
• Train and lead the Customer Service staff
• Administrative and organizational duties within the assigned sales companies
• Hiring and dismissal of Customer Service employees together with the DM and SOG
• Train and coordinate training for Customer Service employees

Responsibilities include following up on customers and machines, improving customer relationships, and implementing the Customer Service strategy.

Requirements include a completed technical or commercial education, experience in a similar position, and knowledge of the construction and maritime cranes market.

Liebherr is a technological company that offers high-quality products and services in various fields. The company employs approximately 48,000 people in over 140 societies across the globe.

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