Customer Success Manager - Web3 / Blockchain (App : 4ef-f)

Overview

Referment is working with a rapidly growing SaaS company in the Web3 security space that is looking to hire a Customer Success Manager. This is a fully remote position (Americas time zone) where you’ll own strategic client relationships, drive adoption, and deliver measurable value across a portfolio of enterprise customers.

This is a unique opportunity for a proven Customer Success professional who is passionate about technology and eager to break into the Web3 / blockchain space. Prior Web3 experience isn’t essential, but you’ll need to bring clear motivation for joining the space, strong SaaS / CSM expertise, and a track record of delivering impact against key metrics such as retention, renewals, and Net Revenue Retention (NRR).

Base pay range : $60,000.00 / yr - $65,000.00 / yr

What You’ll Be Doing

• Leading the full customer lifecycle : onboarding, retention, renewals, and expansion
• Running strategic discovery sessions and business reviews with VIP clients
• Partnering with Product and Engineering to champion client needs
• Driving measurable improvements in NRR, churn reduction, upsells, and client engagement
• Delivering consultative value through insights, process improvements, and best practices

What We’re Looking For

Apply now to avoid missing out on this great opportunity

seniority level : Mid-Senior level

#J-18808-Ljbffr