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Customer Success Manager - Web3 / Blockchain (App : d65d4)

Customer Success Manager - Web3 / Blockchain (App : d65d4)

RefermentCiudad de México, Ciudad de México, Mexico
Hace 1 día
Tipo de contrato
  • Teletrabajo
Descripción del trabajo

Overview

Referment is working with a rapidly growing SaaS company in the Web3 security space that is looking to hire a Customer Success Manager. This is a fully remote position (Americas time zone) where you’ll own strategic client relationships, drive adoption, and deliver measurable value across a portfolio of enterprise customers. This role supports base pay in the range of $60,000.00 / yr - $65,000.00 / yr. The actual pay will be based on skills and experience; discuss with your recruiter to learn more.

What You’ll Be Doing

  • Leading the full customer lifecycle : onboarding, retention, renewals, and expansion
  • Running strategic discovery sessions and business reviews with VIP clients
  • Partnering with Product and Engineering to champion client needs
  • Driving measurable improvements in NRR, churn reduction, upsells, and client engagement
  • Delivering consultative value through insights, process improvements, and best practices

What We’re Looking For

  • 3–5 years’ experience in Customer Success, Account Management, or a similar client-facing role
  • Background in SaaS / software platforms (CSM experience with technical products is essential)
  • Strong track record of delivering outcomes against metrics like retention, renewals, churn, and expansion
  • Excellent relationship-building and communication skills (fluent English required)
  • Genuine passion for Web3, with clear motivation for working in this space

    • Job Details

  • Seniority level : Mid-Senior level
  • Employment type : Full-time
  • Industry focus : Software Development, Technology, Information and Internet, Blockchain Services

    • References to signing in or other platform prompts have been removed for clarity. This description reflects the responsibilities and qualifications for the role.

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