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Information Technology Support Specialist

Information Technology Support Specialist

Sonatafy Technology | Nearshore Software DevelopmentMexico
Hace 2 días
Tipo de contrato
  • Teletrabajo
Descripción del trabajo

Direct message the job poster from Sonatafy Technology | Nearshore Software Development

Talent Acquisition Team Lead @ Sonatafy | Technical Recruiting, HR

Location : Preferred Tijuana, B.C. Mexico (Open to Remote)

Sonatafy Technology, headquartered in Scottsdale, Arizona, is an award-winning nearshore software development company with a strong reputation. They have a dedicated in-house team of engineers, offering end-to-end software solutions and supporting client development staff augmentation. Catering to companies of all sizes and industries, including some of the world's largest brands, Sonatafy Technology is a trusted provider of nearshore enterprise-level cloud and mobile application software development services.

About the Role

We are seeking a skilled and motivated Junior Systems Administrator to join Sonatafy full-time. This role focuses on administering the IT department’s operations and systems, with additional responsibility for providing support when needed. You will be responsible for managing onboarding / offboarding, hardware and software assets, MDM, user accounts, and SaaS platforms that keep our distributed teams productive.

The ideal candidate is proactive, detail-oriented, and organized, with a solid IT foundation and the ability to balance administration tasks with occasional hands-on support in a remote-first environment.

Key Responsibilities

  • Manage onboarding and offboarding processes for remote contractors and employees.
  • Procure and ship hardware to remote team members (primarily in Mexico and LATAM).
  • Maintain asset management systems for hardware and software inventory.
  • Administer MDM tools (Scalefusion) for device setup, compliance, and monitoring.
  • Set up and maintain user accounts, profiles, and permissions across platforms.
  • Support domain administration, including DNS and email account management.
  • Provide troubleshooting and technical support for hardware, software, and connectivity issues in remote environments.

Systems and Platform Administration

  • Administer and support accounts and permissions for AWS, GitHub, and other integrated SaaS platforms.
  • Manage domain records, DNS, and email administration.
  • Maintain IT processes, SOPs, and compliance records
  • Requirements

  • 1-2 years of proven experience in systems administration and IT Support.
  • End-to-end hardware asset lifecycle management (procurement, configuration, tracking, disposal).
  • Software asset management, including license assignment, revocation, and compliance.
  • Strong proficiency with both Windows and macOS environments.
  • Experience with DNS, domain management, and email administration.
  • Strong troubleshooting skills for hardware, software, and connectivity in remote-first setups.
  • If you have reached this point and feel you are our ideal candidate, it’s time for you to apply! To apply, please submit your resume in English.

    Recruitment Scam Notice :

    Sonatafy recruitment communications will only come from @sonatafy.com email addresses. We do not request fees, sensitive financial information, or conduct hiring solely through online forms without interviews. If you receive a suspicious message, contact us at careers@sonatafy.com .

    Details

  • Seniority level : Associate
  • Employment type : Full-time
  • Job function : Management
  • Industries : Software Development
  • Referrals increase your chances of interviewing at Sonatafy Technology | Nearshore Software Development by 2x

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