Senior Endpoint Operations Technician

STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India.

We are seeking a skilled Endpoint Operations Technician to join our IT End User Computing team. This role is ideal for a technically proficient and solutions-driven individual who thrives in fast-paced environments and is passionate about supporting both physical and virtual endpoint solutions. The right candidate will have strong expertise with Azure Virtual Desktop (AVD) , Microsoft Intune , and SCCM , as well as a track record of providing high-level technical support. You'll play a key role in maintaining endpoint performance, developing technical documentation, and collaborating cross-functionally to ensure secure, scalable, and efficient operations for users worldwide.

Responsibilities

Operate and support physical and virtual endpoint environments, including Azure Virtual Desktops (AVDs).

Maintain and modify desktop images and SCCM task sequences.

Provide Level 2 and Level 3 technical support, including root cause and preventative analysis.

Manage Microsoft Intune and AutoPilot deployments and configurations.

Package, test, and deploy software and updates using SCCM and other tools.

Monitor performance of virtual machines and address issues as needed.

Collaborate with Engineering, Security, and Compliance teams on application and endpoint management.

Develop automated solutions for software deployment and system imaging.

Administer Windows 10 / 11 environments and enforce Group Policy Objects (GPOs).

Manage desktop / laptop lifecycles, patch deployments, and endpoint protection.

Maintain and expand a technical knowledge base, SOPs, and user-facing documentation.

Troubleshoot issues within PXE environments and manage products such as 1E and CyberArk.

Qualifications

5+ years of experience with Azure Virtual Desktop (AVD) .

5+ years in a technical endpoint operations or support role.

Expertise in SCCM administration , patch management, imaging, scripting, and automation.

Proficiency with Microsoft Intune, FsLogix, GPO, Active Directory, and PowerShell.

Skilled in application packaging and deployment using tools such as InstallShield.

Experience with endpoint lifecycle management and VDI environments.

Strong scripting ability (PowerShell, batch, vbscript, SQL preferred).

Working knowledge of ITIL framework and best practices.

Familiarity with endpoint protection tools and security principles.

Excellent troubleshooting, problem-solving, and analytical skills.

Ability to work independently and collaboratively in a global team environment.

Strong communication skills, both verbal and written.

Proven experience with enterprise-level desktop support and operations.

Demonstrated ability to follow and enforce IT best practices and policies.

Bachelor's degree from an accredited college or university in Information Technology, Computer Science, or a related field.