Customer Success Manager

goFLUENT is fundamentally disrupting the language learning market around the world, helping companies design a global digital training strategy for their employees. goFLUENT accelerates the process of learning language through its platform, a unique blend of AI-powered technology, unmatched content library, and human interaction.

We are a mission-driven SaaS company that believes passionately in the right of every employee to have an equal opportunity to achieve success in the workplace, regardless of their native language. Part of a truly global company with 800 employees worldwide, we feel a sense of purpose in our work everyday.

About The Position

We are looking for a Customer Success Manager to help grow our Latin American Market.

You will build relationships with our clients and play an essential role in developing and managing ongoing partnerships to maintain a high level of customer satisfaction and loyalty.

What You'll Do

• Partner with clients to understand their current and future training needs, challenges and identify approaches to maximize goFLUENTs impact.
• Analyze client data and conduct business reviews to drive a high level of engagement and satisfaction with the goFLUENT training solution.
• Be a growth driver, by identifying upsell opportunities.
• Collect feedback and analyze the learners experience to offer improvement opportunities and contribute to developing our digital solution.
• Develop a credible voice for digital learning best practices and provide industry insights, guidance and recommendations to optimize clients training performance.

You'll Love This Job If You

Relevant experience in the Training, e-Learning, HR solutions (SaaS) industry is definitely a plus!

What We Offer

Our culture is unlike anywhere else. Starting day one of your #lifeatgoFLUENT, tons of awesome perks and benefits await you, including :

Eager to learn more, watch our video to discover goFLUENT in the words of our people worldwide : https : / / www.gofluent.com / es-es / careers /

At goFLUENT Mexico you will find not only a team of 30+ great colleagues, but also a family that will support you throughout your professional development. Thanks to the great synergy that is generated between teams, you will be in contact and meet colleagues from all over the world, feeling part of the goFLUENT history.

You will be part of a multicultural and collaborative environment in one of the most emblematic buildings in Mexico City.

Come visit us and enjoy our incredible views while you meet the whole team.

Are you ready to join this talented team? We are waiting for you!

Job type : Full time - Monday to Friday

Work model : Face-to-face.

Location : Mexico, City.

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