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Customer Success Manager

SimetrikCiudad de México, Ciudad de México, Mexico

Hace 17 días

Descripción del trabajo

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About the role

We are seeking an experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for maintaining and growing relationships with our most important customers. You will work closely with our sales and product teams to ensure that our customers are satisfied with our products and services.

Responsibilities

Serve as the primary point of contact for our most important customers
Build and maintain strong relationships with key stakeholders
Understand our customers’ business needs and provide solutions to meet those needs
Work closely with our sales team to identify opportunities to upsell and cross-sell our products and services
Collaborate with our product team to ensure that our products meet the needs of our customers
Monitor customer usage and provide insights to our product team to drive product improvements
Develop and execute customer success plans to ensure customer satisfaction and retention
Provide customer feedback to our internal teams to help drive continuous improvement

Qualifications

4+ years of experience in customer success or account management

Strong communication and interpersonal skills

Ability to build and maintain strong relationships with customers

Ability to understand complex business needs and provide solutions

Strong analytical skills and ability to use data to drive decision-making

Experience working in a fast-paced environment

Bachelor’s degree in business, marketing, or a related field

If you feel that you meet the qualifications for this position, we encourage you to apply. We offer competitive compensation packages and a dynamic work environment.

Well-funded and proven startup with large ambitions and competitive salaries.

Entrepreneurial culture where pushing limits, creating and collaborating is everyday business.

Open communication with management and company leadership

Small, dynamic teams = massive impact

100% Remote Work (You choose where to work from)

500USD a year for you to invest in learning.

Simetrik considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity / expression, protected military / veteran status, or any other legally protected factor.

Join a team of incredibly talented people that build things, are free to create and love collaborating!

I authorize Simetrik to be the data controller and, as such, it may collect, store and use for the purposes of my possible hiring, under the conditions described in this document. I also give my consent to Simetrik to treat my personal data information in accordance with the Personal Data Treatment Policy available at https : / / simetrik.com / , which was made known to me before collecting my personal data.

Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service and Information Technology

Industries

Software Development, Banking, and IT Services and IT Consulting

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Succes Manager • Ciudad de México, Ciudad de México, Mexico