Customer Success Manager

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POSITION SUMMARY :

Broadvoice is looking for an experienced Customer Success Manager to join our growing team and assist our Mexican clients. The successful candidate will orchestrate the customer journey through proactive engagement strategies, guide Broadvoice's customers to their desired outcomes, and drive value. By monitoring the health of customer relationships, the CSM will predict and navigate challenges, offering solutions that enhance satisfaction, retention, and opportunities for growth.

POSITION : Customer Success Manager

LOCATION : Mexico / Remote

DEPARTMENT : Customer Success Management

REPORTS TO : CSM Manager

YOUR DAY-TO-DAY :

• Identify customer operational needs.
• Determine campaigns / services to implement for existing customers, ensuring best practices and customer use cases are met.
• Identify upselling and cross-selling opportunities.
• Facilitate the 'Customer Autonomy' process by encouraging training activities and validating the transition to autonomous use.
• Coordinate with internal and customer stakeholders to ensure effective governance.
• Conduct product roadshows and share best practices for using GoContact.
• Address customer needs proactively, involving stakeholders as necessary to ensure satisfaction.
• Monitor and audit business objectives for each client, taking actions to meet targets.

WHAT YOU BRING TO THE TEAM :

WHY BROADVOICE :

Broadvoice is a leading cloud communications company committed to fostering a vibrant, inclusive culture that values diversity, community, and professional growth. We offer comprehensive benefits and are an Equal Opportunity Employer, dedicated to reasonable accommodations for individuals with disabilities.

Additional Details :

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