B2B Customer Success Manager

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Join to apply for the B2B Customer Success Manager role at Platzi

Join to apply for the B2B Customer Success Manager role at Platzi

About Us

Platzi is the largest technology school in the Hispanic world with over 5 million students and 4,000 companies trusting us to deliver effective online education. Our mission is to make Latin America a technology superpower. We do it by training companies and individuals in areas such as AI, Cybersecurity, English, Programming and Leadership.

About Us

Platzi is the largest technology school in the Hispanic world with over 5 million students and 4,000 companies trusting us to deliver effective online education. Our mission is to make Latin America a technology superpower. We do it by training companies and individuals in areas such as AI, Cybersecurity, English, Programming and Leadership.

As an industry leader, our presence is highlighted by our massive and fanatic community, extensive press coverage and a daily stream of success stories from students. We operate mostly hybrid, with key offices in Bogotá, Medellín and Mexico City.

Summary

We are looking for a B2B Success Manager to join our dynamic Business team. In this role, you’ll play a key part in empowering our corporate clients to achieve impactful learning outcomes. From onboarding to sustained engagement, you’ll lead strategic initiatives that ensure employees adopt and benefit from the Platzi platform. You’ll collaborate closely with internal teams and client stakeholders to drive product usage, engagement, and long-term value—turning learning into a catalyst for growth and transformation within organizations.

Description

• Own the onboarding process for new business clients : train admins on using the Platzi dashboard and guide employees through their first steps on the platform.
• Drive activation success by ensuring users engage meaningfully with the platform during their first weeks.
• Design and implement engagement plans that guide customer learning journeys and foster long-term platform adoption.
• Develop and execute customer success strategies that drive product adoption and maximize customer value.
• Identify internal champions within customer organizations and collaborate with them to amplify success stories and create impactful case studies.
• Proactively monitor and report on account health, usage metrics, potential churn risks, tracking success KPIs and regularly reporting on customer outcomes to leadership.
• Demonstrate strong analytical skills, with the ability to interpret data and make informed decisions.
• Collaborate with Sales, Product, and Content teams to advocate for customer needs and surface product feedback.
• Deliver business reviews and strategic check-ins to reinforce value and identify growth opportunities.
• Partner with renewals and account management to ensure retention and upsell.

Requirements

Benefits

Hardware

With Platzi's help, you will have 100% of the necessary work tools such as a laptop, smartphone, desk, ergonomic chair, monitor, and other accessories.

Books

We provide you with all the books you need to grow professionally on Kindle, and we give you the Kindle too .

Maternity / Paternity Leave

At Platzi, we believe in gender equity and the importance of parents in the upbringing and care of their children. We make this a reality for new mothers and fathers through extended maternity and paternity leave.

Option Pool

All members of the Platzi Team have the opportunity to own a part of Platzi and have company shares.

Vacation

You have 15 days of vacation per year regardless of the country you are in, starting from the moment you join the team.

Online Therapy

We care about your emotional health by covering the first four online therapy sessions with specialized companies.

Team Syncs

Although we are in different parts of the world, Platzi teams meet in person during the year to exchange ideas, build, and strengthen bonds.

Villa Platzi

Every year, the entire team gathers somewhere in the world for a week to meet face-to-face, get to know each other, have interesting discussions, and plan ambitious projects.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Other

Industries

E-Learning Providers

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