Customer Success Manager III

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Our Mission :

6sense is on a mission to revolutionize how B2B organizations create revenue by predicting customers most likely to buy and recommending the best course of action to engage anonymous buying teams. 6sense Revenue AI is the only sales and marketing platform to unlock the ability to create, manage and convert high-quality pipeline to revenue.

Our People :

People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Accountability, Growth Mindset, Integrity, Fun and One Team. Every 6sensor plays a part in defining the future of our industry-leading technology. 6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers.

We want 6sense to be the best chapter of your career.

This role will be based in the office 3 days a week in Mexico City.

What we're looking for :

The Associate Customer Success Manager will play a key role in driving Customer Success, optimization, and helping to identify new business opportunities for customers by qualifying and nurturing customers in our rapidly growing business.

In this role, you will :

• Own customer relationships as assigned, including : increasing adoption, ensuring retention, and delivering satisfaction
• Manage the ongoing customer life cycle by ensuring timely deployment of use cases, pointing to self-serve and on demand content
• Handle escalations and manage stakeholders (Internal & External)
• Develop new and innovative ways to share relevant data and insights that are impactful to customers and tie back to their success drivers through operational reviews with key customer stakeholders
• Provide best practices to help drive user behavior and product adoption via a 1 : 1 and 1 : many approach
• Have a proficient understanding of customer success concepts and Software as a Service.
• Discern opportunities for revenue growth and flag to the Account Management team

What you'll bring to this role :

Our Benefits :

Full-time employees enjoy health coverage, paid parental leave, generous paid time off and holidays, quarterly self-care days, and stock options. We support your work with necessary equipment and flexible work arrangements. We foster a growth mindset culture with ongoing learning opportunities, wellness initiatives, and employee engagement events.

Equal Opportunity Employer :

6sense is committed to equal employment opportunity and affirmative action. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, or disability. For accommodations during the application process, contact jobs@6sense.com.

Beware of impersonation; all official communication originates from @6sense.com. We will not contact you via text or request payments. Verify any contact with our official channels.

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