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Customer Success Manager

Customer Success Manager

Growth TroopsCiudad de México, Ciudad de México, Mexico
Hace 6 días
Descripción del trabajo

Customer Success Specialist

Full-Time

  • Remote (U.S. Eastern Time Hours)

Overview

We’re a fast-scaling podcast studio that partners with leading brands to produce high-quality B2B shows—and we’re hiring our first Customer Success Specialist . This role is all about building strong client relationships, guiding each series from kickoff through renewal, and ensuring every project delivers strategic impact.

You’ll be the go-to contact for clients, leading them through planning, production, and promotion. With strong communication, sharp organization, and automation know-how, you’ll help ensure every show launches smoothly and exceeds expectations.

What You'll Do

  • Lead onboarding with structured kickoff calls and milestone planning
  • Manage episode timelines, guest coordination, and content delivery
  • Use tools like Zapier or Make to automate workflows and reduce friction
  • Provide regular updates to clients and align internal teams around timelines
  • Track performance metrics and turn insights into strategic recommendations
  • Troubleshoot production or scheduling challenges with clarity and speed
  • Contribute to client retention and renewals by delivering an excellent experience

    • What You Bring

  • 3+ years managing client accounts in media, SaaS, or a tech-enabled service
  • Proficiency with automation platforms (Zapier or Make required)
  • Excellent communication skills, both verbal and written
  • Experience managing multiple timelines in CRM or project management tools
  • Calm, organized, and solutions-oriented in fast-paced environments
  • Bonus : knowledge of podcast production or B2B marketing workflows

    • Why You’ll Love This Role

  • Be a foundational part of our client success team
  • Work at the crossroads of content creation, operations, and strategy
  • Help turn creative client ideas into scalable, repeatable systems
  • Join a team that values clarity, momentum, and meaningful storytelling

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