Bilingual Troubleshooting Support

Overview

Bilingual Troubleshooting Support role at Tutenlabs. This 100% remote position prioritizes candidates in Mexico and Colombia.

Responsibilities

• Process Inbound and outbound Call Center Phone calls
• Create and process Ticket Requests documenting work performed.
• Remote Troubleshooting skills utilized to respond to and proactively address issues from customer Building Automation Systems and Facilities.
• Provide telephone support and propose troubleshooting for customers using multiple Energy Management System (EMS) interfaces.
• Direct on-site third-party personnel supporting the technical troubleshooting process.
• Interpret and analyze data from all types of heating, ventilation, air conditioning and refrigeration (HVAC / AC) and lighting systems.
• Monitor installations and prepare reports with recommendations for optimizing energy usage, asset efficiency and troubleshooting.

Minimum Requirements

It will be a good match if you have :

Desirable Requirements

Benefits Package

We are proud to be a team that celebrates, supports, and promotes all kinds of diversity; we are committed to equal opportunities regardless of nationality, ethnicity, skin color, gender, gender expression, disability, or religion.

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