Sales Support

This position is designed to support the commercial management of sales executives. They provide administrative and commercial support to the functions of both inside sales executives and outside sales. In turn, the sales support team is assigned a portfolio of clients which are divided into maintenance clients and development clients. Based on the potential of the account and its development opportunities, it can be reassigned to the internal or external sales team for attention. This parameter will be defined by the team leader of the team and the commercial management.

Be the support of internal and external sales executives.

• transmit service issues communicated by customers to the teams responsible for management.
• support to executives in the entry of contract lines and tenders.
• support to the executives in the negotiation and entry of lines of the conditions of days off.
• support to executives in the application and entry of the tli's
• creation of partners code and registration of new accounts, being in contact with the e customer support team and partner code team.
• dispute resolution
• request for discounts to finances and their income.
• creation of mid in order to create new contracts for customers and registration of rates
• development of the assigned portfolio and its growth through commercial management based on the strategy dictated by the line.
• plan and make follow-up calls to your clients based on the assigned portfolio.
• promote non-maritime services with clients of the assigned portfolio (vas, ceva, e-ecommerce and intermodal)
• attend and develop the training, webinars or courses assigned in the e-learning platform.
• participate in the exchange of information regarding market rates and relevant information with trade and other areas of the commercial department.
• centralize and escalate the topics reported from my prices / spot on page to team leader.
• follow up on booking issues related to routes or freight issues that are not reflected in the system.
• be aware of the information on vessel capacity, service rotation and general route information.
• identify duplicate codes in customer systems and elevate them with sales effectiveness.
• inform relevant parties when a client accepts a proposal or a contract
• request exceptions for delays and detentions in the system.
• promote the use of my prices