Inicio Inmediato! Fraud Operations Sr. Manager...

We are looking for our next Fraud Sr. Manager!

The Fraud Operations Manager is responsible for overseeing the daily operations of the fraud analysis and investigation teams. This role involves ensuring efficient workflows, managing team performance, implementing operational strategies aligned with the overall fraud prevention strategy, and serving as an escalation point for complex fraud-related issues.

Your Mission, Should You Choose to Accept It :

• Manage and supervise fraud investigation and analysis teams, including workload distribution and performance monitoring.
• Develop and implement efficient operating procedures and workflows for fraud detection, analysis and investigation.
• Ensure timely and accurate handling of fraud alerts and cases.
• Serve as an escalation point for fraud cases and provide guidance to the internal team.
• Monitor and analyze operational metrics to identify areas for improvement.
• Collaborate with AI / ML teams to provide feedback on model performance and identify opportunities for optimization.
• Regularly report to management on key findings and metrics to guide decision making.
• Actively monitor and analyze data and trends, and make meaningful recommendations to management.
• Lead interdisciplinary initiatives, generate consensus in the organization and manage multiple stakeholders.

What We're Looking For :

What We Offer :