Complex Director of Groups (Waldorf Astoria Riviera Maya & Conrad Tulum)

Job Description - Complex Director of Groups (Waldorf Astoria Riviera Maya & Conrad Tulum) (HOT0C16R)

Job Description

Complex Director of Groups (Waldorf Astoria Riviera Maya & Conrad Tulum)

Job Number : HOT0C16R

Work Locations

Waldorf Astoria Riviera Maya Carretera Federal Cancun - Tulum Cancun 77569

A Complex Director of Groups is fully responsible for the development of the GCE Team and the design of the marketing and sales strategies it uses to increase revenue.

What will I be doing?

As Complex Director of Groups, you are fully responsible for the development of the Group, Conference, and Events (GCE) Team and the design of the marketing and sales strategies it uses to increase revenue. Complex Director of Groups will promote the services and facilities of the cluster Hotels to all customers and Guests and cross sell the other products within the Hilton family of brands when appropriate. Specifically, you will be responsible for performing the following tasks to the highest standards :

• Analyse competitors' activities and pricing strategies
• Maximize occupancy and average rates through well-executed inventory and yield management control
• Identify the most profitable services that the hotel can deliver with quality and most profitably
• Maximize all Group, Conference, and Event revenue opportunities
• Review business plans, identify gaps and ensure proactive efforts to fill capacity and meet set targets
• Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy
• Understand the competitive marketplace and implement approaches to ensure the hotel stays ahead in the local market
• Ensure the Group, Conference, and Events (GCE) Sales Team Members are developed effectively and generate a culture of high-quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
• Manage and develop the GCE Sales Team to ensure career progression and effective succession planning within the hotel and company
• Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively

What are we looking for?

A Complex Director of Groups serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow :

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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