Customer Service Representative

As part of our ongoing commitment to excellence and innovation, Argo 34 is expanding our services to include talent acquisition for a diverse range of industries. We are excited to leverage our expertise in hiring top talent for our clients, ensuring they have the best professionals to drive their success. We are currently seeking qualified candidates for Balance Health ( ) — a leading healthcare provider based in the United States — to join their team and contribute to their continued growth and mission of delivering outstanding patient care.

Job Summary

We are seeking a motivated and detail-oriented Patient Care Coordinator to support Balance Health’s operations by providing outstanding service to patients, coordinating appointments, and assisting with administrative and clinical scheduling needs. This role requires excellent communication skills, strong organizational abilities, and a customer-first mindset.

The Patient Care Coordinator serves as a key point of contact for patients, ensuring that they receive timely, compassionate, and efficient support throughout their healthcare experience. You will work closely with healthcare providers, patients, and internal teams to ensure seamless coordination of care and a positive patient experience.

Why Join Us

Growth opportunities within the company

Training and professional certificate programs

Team-building activities

Flexible working hours

Experience working with a U.S.-based company

Friendly, open, and supportive team environment

Technology stipend provided

Key Responsibilities

Serve as the primary point of contact for patients, providing timely and professional support.

Schedule patient appointments, coordinate follow-ups, and assist with rescheduling when needed.

Confirm insurance information, verify patient records, and update medical systems accurately.

Collaborate with healthcare providers and internal staff to ensure timely care coordination.

Manage incoming phone calls, emails, and other communication channels.

Provide compassionate assistance to patients regarding appointment details, insurance questions, and general inquiries.

Maintain detailed and accurate records in the patient management system.

Proactively follow up with patients to confirm appointments and support ongoing care plans.

Ensure compliance with all privacy, HIPAA, and healthcare regulations.

Work Hours

Full-time position (Monday through Friday)

Occasional weekend or evening coverage may be required (advance notice provided)

Flexible schedule depending on patient and clinic needs

Office Location : Mexico City

Requirements

Excellent English communication skills (both verbal and written)

Prior experience in customer service, healthcare coordination, medical office, or administrative support

Strong organizational and problem-solving abilities

Ability to manage multiple tasks while maintaining attention to detail

Familiarity with scheduling systems or EMR / EHR platforms is a plus

Strong computer literacy and proficiency with standard office software

Availability for occasional evenings or weekends, depending on patient needs

A caring and patient-focused attitude

Join Our Team

Joining Argo 34 means becoming part of a team that’s passionate about pushing boundaries and delivering excellence. We foster a culture where your voice is heard, your skills are sharpened, and your efforts are recognized. If you’re looking for a place where your work truly matters, we’d love for you to join us on this journey.